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City of Dallas
Billing Specialist - Sanitation (Civil Service)City of Dallas • Dallas, TX, United States
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Billing Specialist - Sanitation (Civil Service)

Billing Specialist - Sanitation (Civil Service)

City of Dallas • Dallas, TX, United States
25 days ago
Job type
  • Full-time
Job description

Job Opportunity With The City Of Dallas

Dallas is growing. Grow with us.

The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we're committed to helping you thrive while you help our city flourish. Be part of a team that's committed to service, innovation, and community.

Job Title: Billing Specialist

The Billing Specialist facilitates and produces accurate account rates and billing amounts for City services rendered in a timely manner. Gathers data, reports water consumption, monitors revenue, tracks weather, and monitors gallons per capita daily, unaccounted for water, and general usage patterns.

Essential Functions

  • Develops, tracks, and maintains various reports, files, and documents for water utilities and other services; prepares billing statistics, analyzes data, and resolves related issues; responds to billing inquiries.
  • Determines and implements rate changes for various wholesale and retail accounts; performs reconciliations, accounting, and reporting activities; develops and updates work instructions and work procedures for Rate section.
  • Processes applications for creation of new accounts, or discontinuing current accounts.
  • Monitors, researches, and reviews customer accounts and resolve complex billing issues; performs rate studies and develops models and responds to requests for comprehensive surveys and information requests.
  • Completes and reviews reports at regular intervals or as requested by management; prepares department briefings and participates in Town Hall meetings, audits and other events.
  • Reviews, revises, and creates processes and procedures as necessary; provides customer service and assists with billing issues and questions.
  • Works with other city departments when necessary to resolve customer billing issues as needed.
  • Serve as Subject Matter Expert on issues related to billing; participates in collections, bankruptcy accounts, and other delinquent billing issues.
  • Performs any and all other work as needed or assigned.

Knowledge and Skills

  • Knowledge of customer service techniques to resolve problems and issues.
  • Knowledge of billing and related services.
  • Ability to research, analyze data and create reports.
  • Detailed Oriented, ability to monitor, troubleshoot and resolve anomalies and/or discrepancies with data.
  • Ability to accurately enter data.
  • Knowledge of software applications including Microsoft Office.
  • Communicating effectively verbally and in writing.
  • Establishing and maintaining effective working relationships

Minimum Qualifications

Education:

  • Bachelor's degree in a public administration or business field.

Experience:

  • Three (3) years of experience in developing or analyzing various financial revenue reports or other reports relevant to the utility.

Equivalences

  • High school diploma or GED plus seven (7) years of the required experience will meet the education and experience requirements.
  • An associate degree in any field plus five (5) years of the required experience will meet the education and experience requirements.
  • A bachelor's degree or higher in a non-specified field plus five (5) years of the required experience will meet the education and experience requirements.
  • A master's degree or higher in a specified field plus one (1) year of the required experience will meet the education and experience requirements.

Preference(s): Experience with UMAX system for account management and reporting

Sanitation Services: Ability to facilitate and produce accurate account rates and billing amounts for services rendered in a timely manner. Responsible for data gathering/research to conduct audits and filter information for dashboards at regular intervals. Position will monitor, trouble-shoot and resolve anomalies and/or discrepancies.

Salary Range: $60,569.60 - $73,528.00. The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

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Billing Specialist - Sanitation (Civil Service) • Dallas, TX, United States

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