Sales Operations Manager

New Truck Sales Operations Manager

The New Truck Sales Operations Manager is responsible for leading and managing the administrative and operational functions of the New Truck Sales Department. This position provides strategic leadership for the sales operations team while overseeing inventory management, truck ordering and specifications, OEM concession programs, CRM processes, and administrative operations that support new truck sales. The Sales Operations Manager is responsible for driving operational excellence, developing scalable processes, ensuring compliance with OEM requirements, and partnering with dealership leadership to maximize sales performance and customer satisfaction throughout the region.

Responsibilities include:

• Directly supervise the administrative team, including the New Truck Porter, ensuring efficient execution of daily operational activities, inventory movement, and vehicle logistics.
• Lead, mentor, and develop the New Truck Sales Operations team by providing clear direction, coaching, performance management, and professional development opportunities.
• Conduct regular performance evaluations, establish measurable goals, and foster a culture of accountability, collaboration, customer service, and continuous improvement.
• Create standardized procedures and training programs while developing business intelligence tools to drive data-driven organizational decision-making.
• Oversee all aspects of new truck sales administrative operations, including documentation, workflow management, scheduling, accounts payable and receivable support, and process optimization.
• Provide operational support across dealership locations in the AOR while promoting consistency in sales processes and execution.
• Manage daily new truck inventory administration, including inventory movement, transfers between locations, aging, allocations, availability, and inventory mix to support sales objectives.
• Oversee the Volvo and Mack new truck order boards, ensuring order accuracy, production visibility, timely updates, and effective communication with sales personnel and OEM partners.
• Lead the specification development and ordering process for new trucks by partnering with customers, sales representatives, and manufacturers to ensure vehicles are accurately configured and ordered.
• Coordinate with OEM representatives to manage production schedules, allocation opportunities, order modifications, and delivery timelines.
• Build and manage reporting tools and dashboards that provide visibility into ordered, in-transit, delivered, and inventory units while supporting forecasting and business planning.
• Establish, maintain, and continuously improve CRM processes to ensure consistent sales pipeline management, accurate customer information, and effective reporting.
• Identify operational challenges and implement process improvements that increase efficiency, accuracy, and productivity.
• Manage manufacturer concession and incentive programs, ensuring compliance with OEM requirements, timely submissions, and accurate reimbursement.
• Stay informed on government incentive programs, grant opportunities, and evolving OEM initiatives.
• Support dealership leadership and the sales team by researching available grant and incentive opportunities and helping develop internal communications, sales resources, and customer-facing materials related to applicable programs.
• Partner with senior leadership to develop and implement strategic initiatives that support sales growth, operational excellence, and inventory optimization.
• Monitor industry trends, OEM program changes, competitive activity, and best practices to maintain a competitive advantage.
• Analyze operational and sales performance metrics to identify opportunities for increased efficiency, improved customer experience, and enhanced profitability.
• Champion continuous improvement initiatives across regional sales operations.

Qualifications include:

• Bachelor's degree in Business, Management, Supply Chain, Operations, a related field, or equivalent combination of education and experience.
• Minimum two years' experience in fast-paced administrative support role
• Proficient with office equipment (e.g., fax machines, copiers, phone systems, etc.) and computer programs (e.g., MS Office Word and Excel, etc.)
• Excellent phone etiquette, professional demeanor, and customer service skills
• Strong organizational skills and ability to maintain organized files and multi-task successfully
• Experience within heavy duty equipment or auto dealership industry preferred
• Valid driver's license and ability to meet insurance requirements
• Travel both driving and commercial flying.
• Often required to move about inside and outside office.
• Often required to operate and use computer and other office equipment.
• Frequently required to utilize vision to perform tasks such as inspection.
• May occasionally lift and/or move up to 50 pounds.

Compensation

The base pay range for this position is $108,410 to $126,933.

Benefits

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment's comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

Statements

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.