Regulatory and Customer Compliance Analyst

Regulatory And Customer Compliance Analyst

What does it take to create 1.7 BILLION cups of coffee a year? Ask Cascade Coffee! For more than 45 years Cascade Coffee has been the premier specialty coffee contract manufacturer in the Pacific Northwest. Specializing in roasting, grinding, flavoring, and packaging coffee, catering to the world's finest coffee brands worldwide. Cascade works behind the scenes to provide innovation, world-class coffee roasting, and a wide variety of packaging options to highlight their loyal customer's brands.

Why Cascade? We offer a unique blend of benefits for you and your family!

• Healthcare benefits | Multiple coverage levels of medical, dental, and vision plans
• 401k Roth or Pre-Tax options | $1 for $1 match and once eligible to enroll, ZERO vesting period
• Long Term Disability and life insurance | Company provides coverage for all
• Voluntary Life, Disability, Accident & Critical Illness | Various insurance programs are offered to support your needs
• Employee Assistance Program | To support you and your family's overall wellbeing to achieve your best and most productive self
• Sick and Vacation plans | Cascade understands the vital importance of a quality work/life balance
• Pet insurance | Multiple coverage levels for whatever best suits your furry (or not so furry) friend
• Cascade Cares | Exciting engagement programs each month
• Leadership Training | We invest in and dedicate time to training some of the best leaders in the industry

WAGE RANGE (EXEMPT): $80,168 - $84,000 Annually

REPORTS TO: VP of Technical Services

Primary Responsibilities

Technical Management System

• Maintain the Technical Management System
• Develop, revise, approve, and control SOPs, work instructions, forms, and records.
• Maintain the Food Safety & Technical Manual and document hierarchy.
• Ensure controlled documents remain current and compliant.

Food Safety & Regulatory

• Serve as HACCP Team Coordinator.
• Maintain the HACCP Plan and prerequisite programs.
• Support Food Defense, Food Fraud and regulatory programs.
• Provide technical leadership to ensure products, processes, and systems consistently meet company, customer, regulatory, and certification requirements, including FDA, FSMA, SQF, Costco, and customer-specific standards.

Audit & Compliance

• Lead external audit preparation.
• Coordinate audit schedules and readiness activities.
• Support customer, regulatory, certification, and third-party audits.
• Coordinate corrective actions and verify timely closure.

Program Management

• Maintain validation and verification documentation.
• Coordinate annual program reviews.
• Monitor regulatory and customer requirement changes.
• Ensure Technical Programs remain aligned with operational practices.

Cross-Functional Support

• Partner with Operations, Innovation, Engineering, Procurement, and Supply Chain on process changes.
• Participate in risk assessments and change management activities.
• Ensure Product, regulatory and customer requirements are incorporated into new products and process changes.

Continuous Improvement

• Drive improvements to technical systems and documentation.
• Identify opportunities to simplify, standardize, and improve compliance processes.
• Develop and report operational and technical KPIs.

Success Measures

• Audit performance
• Continuous Improvement Execution timeliness
• Technical Documentation Health
• HACCP review completion
• Regulatory compliance
• Customer Technical Performance
• Program implementation effectiveness

Core Competencies:

• Technical Excellence
• Customer Focus
• Cross-Functional Collaboration
• Continuous Improvement
• Data-Driven Decision Making
• Communication & Influence
• Ownership & Accountability
• Problem Solving

Cascade coffee is committed to creating an inclusive workplace that promotes and values diversity. We celebrate our differences because we believe diversity drives innovation and leads to sustainable success. We recruit, hire and promote our partners based on capability and performance, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.