Manager - Security Technology

Security Operations Manager

Location: Avera McKennan Hospital

Worker Type: Regular

Work Shift: Primarily days with night, weekend and holiday on-call involvement (United States of America)

Position Highlights

Monday- Friday 7:30am-4:30pm, salaried position

Flexible hours - on call as needed

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for ensuring the safety of personnel and property by overseeing the day-to-day operations of the Avera locations physical security technology systems. Providing efficient and effective guidance and broad supervision of all staff in the physical security operations center, all while monitoring and assessing the health of the security system which includes surveillance cameras, access control systems, alarm systems, and dispatching to events.

What You Will Do

1. Manages daily operations of the Security Operation Center. Ensures timely monitoring, assessment, and response to physical security incidents across all covered locations.
2. Manages employee and visitor access control credentials including issuing, revoking, and tracking access levels while assisting with parking administration, access control badging, and enforcement of related policies.
3. Oversees that preventative maintenance checks on security technology systems are being completed, with the ability to resolve system malfunctions with basic triage.
4. Ensures security system designs meet operational needs and align with Avera standards, while contributing to the development of the organization's physical security guidelines.
5. Enhances security system effectiveness by managing vendor quotes and overseeing installation, integration, and maintenance, ensuring scope and execution align with installation standards.
6. Provides input for the development of the annual department budget (i.e., capital equipment needs).
7. Supports regulatory and legal compliance by collecting evidence and maintaining records for Quality Assurance, Joint Commission, and OSHA, while also maintaining daily security logs to ensure accurate statistical reporting.
8. Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications

• The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
• Associate's or equivalent from a two-year college or technical school and six months related experience and/or training; or equivalent combination of education and experience
• Drivers License - Licensing Board Upon Hire

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.