Intelligence Analyst

Job Description:

• Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships
• Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
• Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
• Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for
• Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.

Requirements:

• Ideal candidates possess strong technical expertise in dark web intelligence and threat intelligence
• Exceptional customer engagement skills across technical and executive levels
• Demonstrate a proven ability to independently manage multiple concurrent workstreams
• Genuine passion for delivering outstanding customer experiences
• Understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts
• Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections
• Excellent written, verbal communication skills in English
• Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
• Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
• Adaptable and willing to learn new technologies
• Customer service attitude and willingness to help and problem-solve with customers
• Ability to operate independently and with little direction
• Ability to present and explain technology to people with less technical knowledge
• Must be able to thrive in a fast paced, high stress start up environment
• Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

Benefits:

• SkillBridge/CSP is fully compliant with FLSA, DBA, SCA, CSHSSA and all other pertinent Federal and State labor laws.