Business Office Director

Job Description

At The Delaney at The Vale, we believe exceptional communities start with exceptional people. Every day, you'll have the opportunity to enrich the lives of residents while helping create an outstanding workplace experience for the team members who serve them.

We're seeking a dynamic, people-first Business Office Director to join our leadership team. This is an exciting opportunity for an HR professional who enjoys making a meaningful impact through talent acquisition, employee engagement, culture building, leadership coaching, and operational excellence.

As the community's senior Human Resources leader, you'll play a key role in shaping the employee experience from recruitment and onboarding through development and retention. You'll partner closely with department leaders to build high-performing teams, champion engagement initiatives, and foster a workplace culture where employees feel valued, supported, and inspired to do their best work.

If you're passionate about people, thrive in a hands-on leadership environment, and want to make a difference every day, we'd love to meet you.

Schedule: Full-Time Salary: $85,000 - $95,000 annually

Why Join The Delaney at The Vale?

At The Delaney, you'll be more than an HR leader. You'll be a trusted advisor, culture champion, and strategic business partner helping shape the future of our community.

We Offer:

• Competitive salary
• 401(k) with employer match
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• Generous Paid Time Off
• Daily Pay option
• Leadership development and growth opportunities
• Supportive and collaborative leadership team
• Opportunity to make a meaningful impact on residents and employees every day

What You'll Do

Human Resources Leadership

As the community's HR leader, you'll create an exceptional employee experience while supporting organizational goals and workforce success.

• Serve as a trusted HR partner and advisor to leaders and team members
• Lead full-cycle recruiting efforts, including sourcing, interviewing, hiring, and onboarding top talent
• Create engaging onboarding experiences that set team members up for long-term success
• Drive employee engagement, recognition, retention, and culture-building initiatives
• Coach leaders on employee relations, performance management, conflict resolution, and development
• Ensure compliance with employment laws, company policies, and HR best practices
• Manage employee records and HRIS updates, including status changes and employment documentation
• Administer benefits, leave programs, workers' compensation, and employee life-cycle processes
• Partner with leadership on workforce planning, succession planning, and staffing strategies
• Analyze and report on key HR metrics including turnover, retention, recruiting, and engagement trends

Payroll & Business Office Leadership

• Oversee payroll processing and related reporting to ensure accuracy and compliance
• Support department leaders with timekeeping and payroll practices
• Process employee status, compensation, and benefit changes accurately and timely
• Review employee expense reports and business office documentation
• Serve as a resource regarding purchasing, invoice coding, and budget-related procedures
• Oversee accounts payable processes and ensure timely invoice management

Team Leadership

• Lead and support Front Desk/Reception team members
• Recruit, onboard, train, coach, and develop team members
• Conduct performance evaluations and provide ongoing feedback and support
• Foster a hospitality-driven culture centered on service excellence and resident satisfaction

What We're Looking For

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 3 years of Human Resources experience
• Experience in talent acquisition, onboarding, employee relations, payroll administration, and compliance
• Previous leadership or supervisory experience
• Strong understanding of employment practices, employee engagement, and payroll processes
• Excellent communication, organizational, and relationship-building skills

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Senior living, healthcare, hospitality, or multi-site/multi-department experience
• Experience serving as an HR business partner to operational leaders

The Ideal Candidate

You are a relationship-builder who enjoys being visible, approachable, and engaged with employees across the community. You are equally comfortable recruiting top talent, coaching leaders, resolving employee concerns, managing payroll processes, and driving initiatives that strengthen workplace culture.

Most importantly, you're passionate about creating an environment where people feel valued, supported, and empowered to thrive.

If you're looking for a leadership opportunity where you can influence culture, develop talent, and make a lasting impact on both employees and residents, we invite you to apply and become part of The Delaney at The Vale team.

EEO Employer