Software Engineering Manager

Software Engineering Manager - Fuels

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The DEX Software Engineering Manager leads the engineering team responsible for designing, developing, deploying, supporting, and continuously improving forecourt systems software including fuel dispenser applications, payment infrastructure, and media/display integration. This role owns technical delivery for a mission-critical, high-volume retail environment spanning thousands of forecourt sites and reports to the Software Engineering Manager (DEX).

Key Duties And Responsibilities :

• Lead a team of engineers responsible for designing, developing, deploying, supporting, and continuously improving DEX forecourt applications and services, including dispenser software, payment integration, and media/display systems.
• Guide well-architected forecourt and cloud-connected retail platform designs that balance performance, reliability, scalability, security, maintainability, and cost.
• Provide hands-on technical leadership across embedded Linux (Ubuntu), Java, Python, Node.js, REST APIs, AWS serverless architecture (Lambda, API Gateway, DynamoDB, S3, SNS/SQS, Cognito), and CI/CD practices.
• Oversee integration with fuel dispenser hardware and OEM platforms (Gilbarco/GVR Flex Pay, Invenco, Dover Anthem) including CRIND firmware, SPOT protocol, and Conexus XML standards.
• Drive dispenser payment and media integration work, including display/screen protocols, Neocloud media APIs, and secure device communication.
• Own security posture for embedded forecourt devices, including Secure Boot, TPM2-sealed LUKS encryption, firmware update (fund) processes, and PCI/P2PE compliance across the payment attack surface.
• Integrate forecourt applications with cloud-hosted AWS services using secure, event-driven patterns, monitoring, and access controls.
• Champion reliable dispenser-to-cloud transaction flows by improving device communication, offline/online resiliency, observability, and incident response for field-deployed hardware.
• Leverage AI-assisted development tools to improve engineering productivity, code quality, testing, and documentation.
• Lead vendor-facing technical engagement with forecourt hardware and payment partners (Gilbarco/GVR, Invenco) on integration issues, support escalations, and roadmap alignment.
• Build an automation-first engineering culture across device provisioning, deployment, configuration management, testing, monitoring, and self-service tooling (e.g., install/documentation distribution portals).
• Mentor engineers in secure software development, embedded systems, cloud architecture, DevOps, testing, debugging, and production support for field hardware.
• Partner with product, InfoSec, IT strategy, field operations, hardware vendors, and business stakeholders to clarify requirements, manage backlogs, communicate progress, and deliver customer-focused outcomes.
• Manage project delivery, vendor relationships, and support commitments across a distributed fleet of forecourt devices, with clear prioritization and transparent reporting.
• Evaluate emerging forecourt technologies, dispenser platforms, and cloud capabilities that improve reliability, security, and total cost of ownership across the fleet.

Education And Experience:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 10+ years

YEARS OF MANAGEMENT EXPERIENCE: 5+ years

CERTIFICATIONS / LICENSES: Preferred: AWS Certifications, Cloud Architecture certifications

SPECIFIC KNOWLEDGE AND SKILLS :

Experience in fuel retail, convenience retail, or other high-volume forecourt/store technology environments.

Direct experience with fuel dispenser platforms (Gilbarco, Wayne/Dover, Invenco) or dispenser communication protocols (CRIND, SPOT, Conexxus).

Experience with TPM2, LUKS disk encryption, Secure Boot, or firmware update security (fwupd) on embedded Linux fleets.

Experience with PCI/P2PE compliance for payment-adjacent systems.

Experience building self-service internal tooling or portals (e.g., approval workflows, file distribution, device management).

Experience using AI-assisted development tools and agentic engineering practices in an enterprise environment.

Experience with SAFe Agile or comparable enterprise agile delivery methods.

Key Competencies :

Embedded and forecourt systems engineering leadership

Fuel dispenser and payment hardware integration

Cloud-native architecture on AWS (serverless, event-driven)

Field fleet reliability, security, and incident response

Vendor and partner technical relationship management

AI-assisted engineering and agentic development practices

Agile delivery, prioritization, and execution discipline

Secure software development and operational excellence

Team mentoring, coaching, and stakeholder communication