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Intuitive
Field Service EngineerIntuitive • Spokane, Washington, United States
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Field Service Engineer

Field Service Engineer

Intuitive • Spokane, Washington, United States
12 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory
  • Meet and exceed service agreement and warranty obligations
  • Provide technical support to end-users and Intuitive employees
  • Conduct training sessions at Intuitive facilities, training centers, and hospitals
  • Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
  • Troubleshoot, diagnose, and repair products and associated equipment
  • Coordinate and perform system and hardware delivery and installation
  • Document service activities, maintain records, and provide reports
  • Complete administrative duties including spare-parts inventory, field activity reports, return material authorizations, and expense reports
  • Collaborate with Sales, Genesis, headquarters, and other Intuitive teams
  • Provide feedback and participate in continuous-improvement projects
  • Manage the assigned area, customer needs, install-base configurations, customer contacts, training, and events

Requirements:

  • Ability to collaborate effectively with colleagues, customers, and stakeholders
  • Ability to identify, analyze, and efficiently resolve technical issues
  • Strong problem-solving and critical-thinking skills
  • Strong time-management and prioritization skills
  • Ability to travel up to 50%
  • Reside typically within 30 miles of the assigned territory or designated area
  • Willingness to perform ad hoc tasks assigned by management
  • Ability to work flex shifts, second shifts, or other shifts as required
  • Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
  • Clean driving record
  • Ability to obtain and maintain Vendor Credentialing approval for operating-room access
  • Compliance with vaccination requirements mandated by vendor credentialing
  • Proven troubleshooting experience with electro-mechanical systems
  • Good written and oral communication skills
  • General computer skills
  • Comfortable working off hours with limited support
  • Excellent administrative and record-keeping skills
  • 1–3 years of field service experience preferred
  • Associate’s degree in a related field or equivalent training/experience preferred
  • Required knowledge and implementation of O.R. protocol and HIPAA standards
  • Completion of required or assigned training

Benefits:

  • Remote work arrangement
  • Base pay range of $37–$55 per hour depending on salary region
  • Incentives
  • Benefits
  • Equity
  • Professional development courses
  • Intuitive Surgical University classes
  • Equipment training for Intuitive products
  • Employee vehicle, laptop, iPad, issued tools, and calibrated tool sets provided/maintained
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Field Service Engineer • Spokane, Washington, United States

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