Implementation Manager Senior

Trade Implementations & Service Manager

Lead global client implementations that keep trade moving. In this role, you will shape how clients adopt and scale trade and working capital solutionsbringing together people, process, and technology to deliver a consistently strong experience. You will lead a multi-location team and set the standards that make delivery predictable, controlled, and client-focused. Your work will directly influence client satisfaction, operational resilience, and long-term partnerships.

As a Trade Implementations & Service Manager within Trade & Working Capital, you will lead a multi-region team that delivers client onboarding, change activity, and ongoing servicing for global trade products. You will partner with colleagues across sales, product, operations, and technology to plan and execute complex, multi-phase implementations and manage a high-volume service agenda. You will act as a senior escalation point, set clear operating rhythms, and help us strengthen controls while delivering an exceptional client experience.

Job responsibilities:

• Lead a multi-location team delivering implementations and servicing in a team-based model, ensuring consistent outcomes, quality, and capacity management
• Drive end-to-end implementation delivery, including scoping meetings, project plans, documentation, approvals, sign-offs, and a smooth handoff to client service
• Partner with internal stakeholders across relationship management, sales, product, operations, and technology to coordinate delivery and maintain strong client coverage
• Serve as a senior escalation point and resolve complex client issues with timely, practical solutions
• Establish governance and operating routines, including status reporting, executive updates, and stakeholder meetings
• Monitor implementation and service queues, prioritizing work to meet agreed timelines and service expectations
• Define and track operating metrics to improve transparency, responsiveness, and client satisfaction
• Identify process gaps and lead change initiatives to improve systems, workflows, and ways of working
• Ensure adherence to relevant policies, procedures, and risk and control expectations across implementation and servicing activities
• Coach team members on trade products and complex transactions, including letters of credit
• Support the organization in balancing new onboarding demand with ongoing change and servicing needs

Required qualifications, capabilities and skills:

• Bachelor's degree or equivalent practical experience
• Experience leading client implementations and/or operational servicing for trade and working capital products
• Experience managing multiple concurrent, multi-phase client deliveries with clear plans, milestones, and dependencies
• Demonstrated people leadership experience, including coaching, performance management, and delivering through a fast-paced service environment
• Strong client-facing communication skills, with the ability to engage both business and technical stakeholders
• Ability to prioritize competing demands, make decisions under deadlines, and maintain high attention to detail
• Experience using operating metrics, reporting, and governance routines to manage work and improve outcomes
• Strong risk and controls mindset, with experience operating in a policy- and procedure-driven environment
• Technology-oriented approach and proficiency with Microsoft Word, Excel, and PowerPoint
• Working knowledge of trade products, including letters of credit

Preferred qualifications, capabilities and skills:

• Formal project management training or certification
• Experience leading process improvement or change management initiatives across systems and workflows
• Experience facilitating senior stakeholder meetings and managing conflict constructively
• Experience supporting clients across multiple geographies and time zones

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.