Hospitality Director

This position requires previous restaurant or service industry leadership experience.

Chick-fil-A: Hospitality (FOH) Manager/ Director

Do you have a passion for servant leadership and operational excellence? Are you looking for an opportunity to lead a people-focused and results-driven team? Join Chick-fil-A® Charleston & Fort Apache as a talented Front of House Manager / Director and be part of a positive, people-focused team that invests in your growth and development.

At Chick-fil-A, the Hospitality Manger/Director is a leader in our Front of House (FOH) operations who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant's heart. They are responsible for leading shifts according to the business goals, supporting senior leadership in executing daily operations, and holding team members accountable.

Why Work with Us?

• Competitive wages with pay based on experience, performance, and education
• Flexible schedules to fit your lifestyle
• Free Chick-fil-A meal with each shift
• Paid time off
• Educational scholarships
• Professional development and opportunities for advancement
• Team outings
• Work directly with Owner/Operator
• Comprehensive benefits including medical and dental insurance
• 401K with employer match
• Enjoy your day of rest every week - we are closed on Sundays

Your Role as a Hospitality Manager or Director in Front of House (FOH)

• Represent the Chick-fil-A brand with enthusiasm, professionalism, and integrity
• Lead daily Front of House operations with a focus on operational excellence and team accountability in a high-volume, fast-paced restaurant
• Manage opening and closing procedures, guest needs, team member breaks, catering requests, food safety, cleanliness, training, cash handling, and HR tasks
• Monitor and Influence business metrics including labor, productivity, speed, accuracy, and guest experience scores
• Oversee key objectives from each of the five critical success factors: Leadership, Talent, Customer Experience, Sales & Brand Growth, and Financial Stewardship
• Uphold the Chick-fil-A Corporate Purpose and our restaurant core values of: People, Results, Integrity, Service, Teamwork, Improvement, Non-judgement, and Excellence.
• Coach and develop team members to foster a positive and efficient work environment
• Demonstrate servant leadership
• Communicate effectively with team members and senior leadership
• Take ownership without being asked
• Hold team members accountable while earning their respect
• Respond calmly and effectively while under pressure
• Stand for long periods and have the ability to carry 10-25 pounds

What We're Looking For

• Minimum of 2-3 years of proven leadership as a supervisor or manger in a hospitality setting
• High school diploma required; some college or a bachelor’s degree is preferred
• Experience as a leader in food service, guest services, sales, or marketing a plus
• Leading large teams of 20 or more is a plus
• Availability to work a minimum of 30 hours per week including Saturdays
• Strong decision-making, multitasking, and conflict resolution abilities
• Proficiency with business technology and software such as Microsoft Office, HotSchedules, Google Suite, Canva, and GroupMe
• If hired, must obtain a Southern Nevada Food Handler Safety Training Card, and ServeSafe Certification
• Provide us with employment-related references

Location: Chick-fil-A Charleston and Fort Apache, 1100 S> Fort Apache Rd, Las Vegas, NV 89117

If you’re ready to join a high-performing, enthusiastic team and build a rewarding career with Chick-fil-A, apply now and start your journey with us today! Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own content and policies.

Working at Chick-fil-A® Charleston & Fort Apache is more than a job, it’s an opportunity for teamwork and leadership development in a positive, people-focused, results focused environment. The Chick-fil-A Charleston & Fort Apache restaurant is locally owned and operated by an independent, franchised Owner Operator who invests in the future of his Team Members and gives back to the communities that the restaurant serves.