CX Ops Associate Analyst at Cribl in Springfield, Illinois

Cribl Job Opportunity

B2B SAAS data observability software.

Join the company that's building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next. We're one of the fastest-growing private companies and a leading player in a massive, fast-moving market. With a global workforce, we're remote-first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Why You'll Love This Role

Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to reporting and tooling leveraging AI's full power, we deliver the infrastructure and programs that help Cribl customers thrive and internal teams stay productive. We're looking for a curious, organized, and driven individual who's excited to execute operations to support the customer journey. This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week.

What Success Looks Like For This Role:

• Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success.
• Bonus points for the candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvements.
• With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness.

As An Active Member Of Our Team, You Will...

• Own Professional Service Operations to support and drive successful customer engagements
• Execute Post Sales Customer Communication Programs using Gainsight as Cribl's Customer Success platform
• Support related Customer Experience Programs and Operations at a fast paced technology company, and be exposed to related opportunities at Cribl
• Develop and apply AI tools for increased automation and efficiency
• We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You've Got It - We Want It:

• A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science
• Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
• Strong communication skills and a customer-first mindset-you're comfortable engaging with others and keeping things organized
• Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
• Proven time management skills; you've juggled deadlines, group projects, or leadership roles
• Eager to learn, take feedback, and grow in a fast-paced environment
• Solid problem-solving instincts and attention to detail
• Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
• Preferably located in the San Francisco Bay Area and is able to commute to Cribl's SF HQ office once per week

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. Base Salary Range $59,500 - $95,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.