Senior Business Systems Analyst

Senior Business Systems Analyst

Status: Exempt Reports to: Manager - Enterprise Cores and Applications Department: Enterprise Lending Pay Range: $102,000.00 - $110,000.00 Annually Location: Remote in CA

WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE: You are a results-driven Senior Business Systems Analyst with expertise in translating complex business needs into innovative technology solutions. You excel at partnering with stakeholders, leading Agile initiatives, and managing enterprise-wide software solutions from requirements gathering through implementation and support. With strong analytical, problem-solving, and communication skills, you drive process improvements, optimize system functionality, and serve as a trusted technical advisor who delivers high-quality solutions that enhance operational efficiency and business performance.

WHAT YOU'LL DO:

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
• Provide high-quality analytical system solutions for key stakeholders.
• Proactively identifies software functional gaps and opportunities of improvement.
• Collaborates with product owners to create product backlog by using Agile practices.
• Creates user stories with relevant acceptance criteria.
• Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. Delivery Focus: 10% Training and mentoring BSA I, 70% Project Support, 20% Department process improvement
• Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.
• Supports Agile practices and leads the improvement of service.
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
• Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. Operations Focus: 10% Training and mentoring BSA I and BSA II, 20% Tickets and operational support requests, 70% Manage and support software upgrades
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.
• Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.
• Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.
• Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication.
• Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.
• Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.
• Participate in on-call support for critical response to after hour application impairments or major outages as needed.

QUALIFICIATIONS AND PREFERENCES:

• Bachelor's Degree in Information Technology, Project Management or Business Administration required
• Bachelor's Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred
• Equivalent work experience may be considered in lieu of a 4-year degree
• 7+ years experience in financial or health services, including technical business analysis, product development and process improvement required
• Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred

WHY JOIN US: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.