Sterile Processing Operations Manager - Bone & Joint Center

Sterile Processing Department Operations Manager

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more in our careers and in our communities.

This position is responsible for the daily operation of the Sterile Processing Department (SPD) within one or more tertiary care site. The SPD Operations Manager ensures delivery of evidence-based practice by staff in a cost effective manner. Management functions include planning; organizing; staffing; directing and controlling all activities to achieve maximum efficiency and effectiveness in the delivery of quality products and service.

Responsibilities and duties include:

• 20% Clinical Responsibilities: Ensures the provision of evidenced based quality practice by staff in a cost effective manner. Serves as a role model and consultant to staff on matters of judgment and practice. Works in collaboration with other healthcare disciplines, and assists in integrating services across the continuum of health care. Uses data from various sources to initiate continuous quality improvement at the unit level. Improves standards of practice through the provision of competent and skilled personnel. Ensures appropriate orientation of all personnel to the department. Maintains records, statistics, patient, staff, and organizational confidentiality. Develops, coordinates & approves staff work schedules; ensures the creation of daily staff assignments. Participates in all site surveys and ensures the orderly clinical operations of the department.
• 20% Administrative/Leadership Responsibilities: Hires, trains, supervises, evaluates and manages SPD staff consistent with Human Resources policies and procedures. Facilitates development of leadership activities and promotes staff and self-attendance at meetings and educational programs. Contributes to the personal and professional growth of others through feedback, coaching and support. Conducts & participates in yearly performance evaluation of all personnel. Coordinates facility maintenance, development and upkeep. Participates in divisional, departmental and hospital activities; develops and maintains professional competencies by attending educational programs and participation in professional organizations. Seeks opportunities for publication, presentation and professional leadership in professional and community societies. Assumes leadership roles in professional organizations and encourages staff participation. Prepares and submits reports in an accurate, complete and timely fashion as directed by the System Director.
• 20% Financial Responsibilities: Prepares annual budgets and operates within budget guidelines; develops and maintains position control; manages resources to remain within established budgets and controls materials, supplies, instruments and equipment necessary for unit operations; reviews monthly DRR and explains variances to budget. Directs the activities of personnel resources to achieve the highest levels of performance and to ensure that productivity goals are consistently met. Has oversight for the maintenance of supply, instrument and equipment inventories in the department. Evaluates the need for new equipment and/or replacement of old equipment; collaborates with Perioperative and SPD management team members to make recommendations for Capital Equipment requests.
• 20% Service Excellence: Serves as a role model to others by exhibiting excellent interpersonal relation skills through verbal and non-verbal behavior. Promotes positive communications with staff, other areas within the hospital, and in the community. Addresses nursing and physician complaints/concerns as expeditiously as possible to improve customer satisfaction. Establishes and strengthens relationships with physicians. Honors the dignity and worth of every individual.
• 15% Culture: Promotes a team environment; facilitates an atmosphere of participative management and development of collegial relationships among staff; serves as a link between nursing staff and other health care disciplines both within and outside of the organization. Assesses the learning needs of all SPD staff; contributes to the development of self and staff through educational programs to meet identified learning needs; provides regular in-services. Conducts monthly staff meetings. Facilitates and encourages staff to obtain relevant specialty certification. Advocates a work environment that minimizes work-related illness or injury.
• 5% Regulatory Compliance: Ensures compliance with internal and external regulatory organizations e. g. TJC, OSHA, ODH, etc. Identifies methods to achieve and monitor compliance with requirements of regulatory organizations.

Minimum qualifications include a Bachelor's Degree, with 3-5 years relevant experience or; High School Diploma/GED with 7-10 years of relevant experience, which 2-3 years must be in a supervisor/team lead capacity.

Specialized knowledge includes experience in working in multi-disciplinary teams and in complex matrix relationships; excellent relationship and team skills; strategic thinking and analytical skills; demonstrated project management skills and the ability to communicate complex issues and strategies; strong oral and written communication skills; effective use of personal computer technology for generating reports, trending information and creating presentations; physician relations; and customer service skills.

Kind and length of experience includes 2-5 years previous management experience, preferably in healthcare; more than 5 years previous Sterile Processing or other relevant experience.

Desired attributes include a Master's Degree in Business Administration or a healthcare related field. Knowledge of hospital operations and clinical information systems; project management and process improvement methodologies; budget preparation and budget management; autonomous and able to work with limited direction; more than 5 years previous management experience; 7-10 years previous Sterile Processing or other relevant experience.

Behavioral competencies include leadership competencies.

Information security includes maintaining confidentiality of log-on password(s) and security of other authentication devices; ensuring privacy and security of information entrusted to their care; using company business assets and information resources for management-approved purposes only; adhering to all information privacy and security policies, procedures, standards, and guidelines; and promptly reporting information security incidents to the OhioHealth Information Security Officer.

Physical demands and work environment include the ability to use hands to finger, handle, or feel and talk or hear; sitting; standing, walking, and reaching with hands and arms; lifting and/or moving up to 25 pounds; and close, distance, color vision, depth perception, and ability to adjust focus.

Work shift is day and scheduled weekly hours are 40. Department is Sterile Processing - Bone and Joint.

Join us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industry.

Equal Employment Opportunity: OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.