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Ameristar Perimeter Security USA Inc., An Assa Abloy Group Brand
IT Operations CoordinatorAmeristar Perimeter Security USA Inc., An Assa Abloy Group Brand • Tulsa, OK, United States
IT Operations Coordinator

IT Operations Coordinator

Ameristar Perimeter Security USA Inc., An Assa Abloy Group Brand • Tulsa, OK, United States
5 days ago
Job type
  • Full-time
Job description

IT Operations Coordinator

Responsibilities:

  • Manage incoming Service Desk Incidents & Requests
    • Prioritize & categorize
    • Assign to appropriate groups & team members
    • Track progress and closure
    • Report progress weekly
  • Onboarding & Offboarding
    • Coordinate new hire onboarding tasks for IT
    • Coordinate departing employee tasks for IT
  • Request quotes & submit orders through the Dell Premier Portal
  • Enter and track IT purchase requisitions
  • Process new mobile device requests and submit orders
  • Maintain small asset inventory
  • Research and close IT vendor billing issues
  • Manage small IT-led projects
    • Create project plans
    • Provide status reports
  • Assist in establishing & maintaining IT process and procedures
  • Coordinate IT staff meetings
    • Schedule meetings
    • Send out topics for discussion
    • Track action items

Education, Experience, Competences and Skills:

  • Associates or Bachelor's degree preferably with an IT focus
  • A minimum of 2-5 year's experience in an IT support role working with remote end users at branch offices
  • Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
  • Excellent customer service and troubleshooting skills are required
  • Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
  • Interest in an international environment
  • Knowledge of Mobile Device Management systems
  • Knowledge of working in an ITIL Based Service Desk
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IT Operations Coordinator • Tulsa, OK, United States

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