The Trainer dedicated to Servicing will be responsible for administering, organizing and delivering training programs as they relate to customer relationship management, collections techniques and approaches, work procedures, policies, practices, billing system functionality and leadership training. This role requires close interaction with the Human Resources Department.
Essential Functions
Provides orientation support by facilitating training of new employees in the Servicing and Loss Mitigation organization
Partner with business leaders and stakeholders to determine ongoing departmental training needs and create/deliver content to address.
Organize and help maintain up-to-date training procedure manuals, records and course materials such as handouts and visual aids.
Stay abreast of policy and procedural updates.
Utilize adult learning techniques and training methods to achieve learning objectives.
Help develop alternative training methods if expected improvements are not seen.
Provide clear and concise communication to various levels of the organization.
Utilize a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, and lectures.
Maintain a team-focused mentality and establish positive working relationships with all departments.
Other tasks as assigned
Qualifications
Bachelor's degree in Education or Organizational Development preferred; one to two years experience in content creation and delivery; or equivalent combination of education and experience.
2+ years of experience delivering training materials in an adult educational environment preferred.
Experience in the Customer Service industry; background in Collections or Finance is preferred.
The ability to effectively communicate complex information and ideas to a variety of audiences.
Ability to demonstrate sound decision making and organizational skills.
Ability to demonstrate effective classroom management skills.
Advanced experience with Excel, Word, and PowerPoint.
High level of professionalism
Supervisory Responsibility
This position does have supervisory responsibilities. Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed. Travel
This position will require up to 20-40% travel depending on seasonality and business needs.
EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. California Privacy Notice As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.
Trainer • Spartanburg, SC, United States
The minimum qualifications for a Store Manager are:.High School diploma or GED preferred.Experience in retail sales preferred.Experience to perform the essential duties, responsibilities and workin... Show more
Southeast BU - Region 03 - Market 01: 315 John Dodd Rd, Spartanburg, South Carolina 29303Shift AvailabilityFlexible AvailabilityJob TypeMinimum QualificationsThe minimum qualifications for a Store ... Show more
Licensed Physical Therapist Assistant (PTA) Grow Your Career With a Team That's Moving Forward.Are you a Licensed Physical Therapist Assistant who wants to be part of a clinic that values your skil... Show more
Personal Trainer / Small Group Instructor.Interviewing for a personal trainer and small group instructor for both our Duncan and Boiling Springs locations to work in one of the fastest growing Fitn... Show more
Therapy - Physical Therapist Assistant (PTA).Shift Details: 07:00 AM - 03:00 PM.Client Details: City Spartanburg, State SC, Zip Code 29303.Cancellation Policy: Agency shall provide two (2) weeks' w... Show more
Job RequirementsDepartment DescriptionThe Sports Medicine Institute (SMI), a division of Spartanburg Regional Healthcare System, has a team of 30outreach athletic trainers serving several area high... Show more
Doctor of Medicine | Cardiology - Advanced Heart Failure / Transplant.Competitive weekly pay (inquire for details).LocumJobsOnline is working with ARR Healthcare to find a qualified Cardio - Advanc... Show more
Therapy - Physical Therapist Assistant (PTA).Shift Details: 07:00 AM - 03:00 PM.Client Details: City Spartanburg, State SC, Zip Code 29303.Cancellation Policy: Agency shall provide two (2) weeks' w... Show more
Job Opportunity at Rutherford Regional Health System.Rutherford Regional Health System is a 143-bed acute care facility that offers a broad array of inpatient and outpatient care.Rutherford Regiona... Show more
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.BSRO operates more than 2,200 company-owned stores, including Firestone Compl... Show more
Ready to Join America's Fastest-Growing Home Improvement Company?.At Home Genius Exteriors, we're not just remodeling homes we're redefining the homeowner experience! In just 6 years, we've grown ... Show more
Trainer - Distribution (2nd Shift)TTI Consumer Power Tools, Inc.Wellford, SC location for Trainer - Distribution (2nd Shift).We offer competitive wages and a comprehensive benefits package -- tuiti... Show more
Job RequirementsPosition SummaryThe Athletic Training Resident renders service or treatment under the direction of a physician including prevention, immediate care, clinical evaluation and diagnosi... Show more
UK / Canada / Europe / Singapore / Dubai / Australia-basedInvestment Banking or Private Equity Expertsfor a research project with a leading foundational model AI lab.You are a good fit if you :- Ha... Show more
Licensed Physical Therapist Assistant (Outpatient Ortho).Location: 189 West Main Street, Forest City, NC 28043.We create the opportunity YOU make the impact.At Ivy Rehab, our Physical Therapist Ass... Show more
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!... Show more
Doctor of Medicine | Sports Medicine.Competitive weekly pay (inquire for details) .LocumJobsOnline is working with ARR Healthcare to find a qualified Sports Med MD in North Carolina!.We are schedul... Show more
Empower healing and restore independence - join our compassionate therapy team in a skilled nursing facility and make a meaningful impact in the lives of residents every step of the way!.Flexible P... Show more
SNIPES Manager In Training (MIT).We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!.With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker an... Show more
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!... Show more
