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Guardian Life
Network Support SpecialistGuardian Life • Remote, United States
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Network Support Specialist

Network Support Specialist

Guardian Life • Remote, United States
18 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Conduct outbound outreach to dental offices, primarily through phone calls and follow-up emails, to confirm demographic, practice, and directory information
  • Update source systems and provider records to maintain data integrity and support compliance requirements
  • Review and update records, provide reports, and respond to inquiries from multiple department email boxes within turnaround timelines
  • Assist with testing, troubleshooting, and resolving complex inquiries and escalated issues
  • Provide status updates to the Team Leader as needed
  • Contribute to new and updated workflows that improve consistency, efficiency, and customer experience
  • Support specialty projects, including generating rosters, making external calls, and completing mandatory contractual and compliance updates
  • Report to the Team Leader of Network Services

Requirements:

  • High school diploma or equivalent
  • Knowledge of Microsoft Excel and Outlook
  • Experience working in web-based systems and across multiple systems
  • Clear verbal and written communication skills
  • Ability to work independently and as part of a team
  • Ability to adapt to changing business priorities and environments
  • Ability to make decisions using sound judgment

Benefits:

  • Support and flexibility to achieve professional and personal goals
  • Skill-building opportunities
  • Leadership development opportunities
  • Philanthropic opportunities
  • Contemporary, supportive, flexible, and inclusive benefits and resources
  • Company benefits for full-time eligible employees
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Network Support Specialist • Remote, United States

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