Customer Service / Student Services Representative

Benefits:

• 401(k)
• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary
• Flexible schedule
• Tuition assistance
• Vision insurance

Customer Service / Student Services Representative Build a Meaningful Career… That Fits Your Life

Monday-Friday | 8:30 AM – 4:30 PM

No Nights • No Weekends • Home Before 5:00 PM

Imagine putting your children on the school bus in the morning, enjoying a rewarding day helping people achieve their educational goals, and still being home before 5:00 PM in the afternoon.

At Direct Learning Systems | Blackstone Career Institute, we believe work should complement your life—not compete with it. (https://directlearningsystems.com/careers/)

For more than 135 years, Blackstone Career Institute has helped thousands of students prepare for rewarding careers through quality distance education. Every day, our team has the opportunity to change lives by helping students take the next step toward a brighter future.
We’re currently seeking a friendly, organized, and dependable Customer Service / Student Services Representative to join our team in our Lower Macungie office.
If you enjoy helping people, providing exceptional customer service, and working with a supportive team, we’d love to meet you.

Why You’ll Love This Position
· Family-friendly schedule — Approximately 37.5 hours per week (typically 8:30 AM–4:30 PM, M-F), with some flexibility for the right candidate
· No evenings or weekends
· Stable, year-round employment
· Friendly, family-oriented work environment
· Meaningful work helping students improve their lives through education
· Beautiful professional office in Lower Macungie
· Opportunity to learn, grow, and build a long-term career

What You’ll Do
As part of our Student Services team, you’ll serve as one of the primary points of contact for prospective and current students, providing outstanding customer service throughout their educational journey.

Your responsibilities will include:
· Answering incoming phone calls and responding to email inquiries
· Assisting prospective students as they explore our career training programs
· Helping students navigate the enrollment process
· Following up with students participating in WIOA, GI Bill®, MyCAA, and Army COOL education benefit programs
· Coordinating with workforce development agencies, military education offices, and sponsoring organizations
· Maintaining accurate student information and correspondence
· Student support record keeping and data entry
· Supporting various Student Services and administrative projects
· Helping create an outstanding experience for every student from their first inquiry through enrollment.

We’re Looking For Someone Who
· Loves helping people
· Enjoys talking with others and building positive relationships
· Is organized, detail-oriented, and dependable
· Communicates professionally by phone and email
· Learns new software and office systems quickly
· Works well independently while also being a supportive team member
· Takes pride in providing exceptional customer service

Preferred Qualifications
· Customer service, office administration, or administrative support experience
· Experience working with the public in a professional office setting
· College degree or equivalent professional experience preferred
· Experience using CRM or student information systems is a plus

What We Offer
· $22.00-$25.00 per hour, depending on experience and qualifications
· Capital Blue Medical Plan for employee, with the ability for family to participate
· Dental Plan
· Life Insurance Plan
· Disability Plan
· 401k Plan with company matching contribution
· Paid Vacation and 12 company-paid holidays. Please refer to our website (see company calendar at the middle of this link): https://www.blackstone.edu/about-us/contact-us

Why You’ll Love Working Here
At Direct Learning Systems | Blackstone Career Institute, you’re more than just an employee. You’ll join a close-knit team that values professionalism, respect, teamwork, and making a positive difference in the lives of others.
We’re looking for someone who wants a long-term home—a place where they can enjoy meaningful work, build lasting relationships, and maintain a healthy work-life balance.
If you’re searching for a rewarding career with a schedule that allows you to be successful at work and present for your family, we’d love to hear from you.