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Columbia Auto Body
Front Desk Receptionist / Customer Service RepresentativeColumbia Auto Body • Whitman, MA, US
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Front Desk Receptionist / Customer Service Representative

Front Desk Receptionist / Customer Service Representative

Columbia Auto Body • Whitman, MA, US
21 days ago
Salary
$17.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • 401(k)
  • Health insurance
  • Paid time off

Columbia Auto Body is a busy, fast-paced collision repair facility seeking a motivated and dependable Front Desk / Customer Service Representative to join our team in Whitman. We are looking for a team player who thrives in a customer-focused environment and enjoys multitasking.


Responsibilities:


  • Greet and assist customers in person and over the phone
  • Manage incoming calls, emails, and customer inquiries
  • Communicate with insurance companies regarding claims and repair status
  • Assist appraisers with paperwork and administrative tasks
  • Schedule appointments and maintain customer records
  • Provide exceptional customer service throughout the repair process
  • Support daily front office operations and maintain an organized workspace
Qualifications:


  • Previous customer service experience required
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Positive attitude and team-oriented mindset
  • Proficient with computers and office software
  • Knowledge of CCC One is a huge plus
  • Bilingual in Portuguese is a bonus
Schedule:


  • Monday – Friday
  • Full-time position

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Front Desk Receptionist / Customer Service Representative • Whitman, MA, US

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