What You'll Do * Learn the product delivery life cycle and how to monitor documentation progress within it * Write and edit user-facing documentation, including user guides, technical reference guides, and release notes * Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date * Help maintain and organize our documentation site/knowledge base in ClickHelp * Review and edit content for clarity, consistency, grammar, and adherence to our style standards * Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation * Incorporate feedback from user testing, support tickets, and customer questions to improve existing content * Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts What We're Looking For * 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count) * Strong writing, editing, and proofreading skills, with an eye for clarity and consistency * Ability to break down complex or technical information into simple, user-friendly language * Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms * Good organizational skills and ability to manage multiple projects/deadlines * Curiosity and willingness to learn new technical concepts and tools * Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience Nice to Have * Familiarity with software development concepts or SaaS products * Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code * Experience with generating and manipulating screenshots and diagrams * Exposure to an industry-recognized style guide, such as the Microsoft Style Guide Why Join Us * Fully remote team with flexible working hours * Mentorship and growth opportunities within a supportive team * Opportunity to shape how customers experience and understand our product
Associate Technical Writer • Baton Rouge, US
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