Licensed Program Coordinator - IOP/OP

Job Title

Licensed Clinical Coordinator (LPC, LCSW, or LMFT)

Schedule

Monday-Thursday 12:30pm-9:30pm, Friday 8am-5pm

Salary

Starting at $90k+

Perks You'll Enjoy

Competitive salary with comprehensive benefits package

Work/life balance

Cohesive team culture, a great place to advance your clinical practice!

Saving lives!

We invest in your timeleveraging proprietary AI technology to simplify documentation and give you more time where it matters most: patient care

Program Coordinator Responsibilities

Program Coordinator serves as the primary leader of the outpatient program and is responsible for the day-to-day clinical and operational oversight of the facility. This role ensures the delivery of high-quality, ethical, and compliant behavioral health services in alignment with state and federal regulations, Joint Commission standards, ASAM criteria, insurance provider requirements, and company policies and procedures.

Program Leadership & Operations

• Oversees day-to-day operations of the outpatient program to ensure consistent, high-quality clinical service delivery, ensuring staffing ratios and resource utilization align with program needs and budgeted expectations.
• Ensures compliance with all applicable licensing, accreditation, regulatory, payer, and company standards.
• Monitors facility environment to ensure it remains safe, secure, therapeutic, and well maintained.
• Leads Treatment Team Meetings and facilitates weekly Clinical Staff Meetings.
• Provides timely facility reporting and performance data to appropriate leadership.
• Reviews productivity, census, service utilization, and performance metrics to identify trends, improvement opportunities, and areas for cost efficiency.
• Identifies areas for program improvement through data analysis and develops, implements, and documents plans for improvement and outcomes.
• Works collaboratively with Admissions and Business Development to support census growth, patient engagement, and referral relationships.

Clinical Oversight & Quality Assurance

• Audits clinical documentation to ensure compliance with company policy, state regulations, Joint Commission standards, ASAM criteria, and medical necessity requirements, including:
• Biopsychosocial assessments
• Comprehensive problem lists
• Integrated master treatment plans and updates
• Individual, family, and group therapy notes
• ASAM assessments
• Discharge summaries
• Monitors group therapy sessions to ensure fidelity to program curriculum and quality of therapeutic programming.
• Reviews service time reports daily and proactively addresses patient attendance, staffing, or compliance issues, including arranging clinical coverage for staff call-outs or approved time off, in collaboration with leadership.
• Ensures clinical staff meet or exceed 92% compliance on facility performance metrics.
• Provides coaching and feedback to staff at least twice per month to address performance gaps, reinforce strengths, and support performance expectations.
• Ensures timely staff orientation, education, training, and supervision.
• Monitors continued competency of preliminarily licensed clinicians and ensures supervision requirements are met per state guidelines.
• Provides licensure supervision as needed.

Staff Leadership & Development

• Recruits, interviews, and hires clinical staff in collaboration with leadership.
• Provides verbal and written feedback to staff to support accountability, growth, and optimal performance.
• Completes payroll and invoice approvals for employees, contractors, and vendors.
• Fosters a positive, supportive, and collaborative team culture.
• Maintains professional, respectful, and productive relationships with all staff.
• Creates and sustains a positive work environment that supports morale, engagement, and retention.

Direct Clinical Care

• Maintains an assigned patient caseload in accordance with state and program requirements.
• Provides individual, group, and family therapy services.
• Conducts biopsychosocial assessments.
• Collaborates with the Treatment Team to develop, update, and implement integrated master treatment plans.
• Assesses patients for substance use disorders, co-occurring mental health conditions, and risk to self or others.
• Utilizes evidence-based and trauma-informed therapeutic interventions and de-escalation techniques.
• Participates in crisis intervention as clinically indicated.
• Coordinates discharge planning, aftercare recommendations, and linkage to community resources.
• Collaborates with multidisciplinary team members, including case managers and business development, to support effective aftercare planning and continuity of care.