Business Development Manager

Business Development Manager

Corporate Services Business Development, Waters Place Bronx

Reports To

Vice President, Business Development

Position Summary

Under the direction of the Vice President of Business Development or designee, the Business Development Manager is responsible for driving strategic business growth across The New Jewish Home's continuum of care, including Skilled Nursing Facilities (SNF), Certified Home Health Agency (CHHA), Solutions at Home, Day Centers, rehabilitation services, and future service lines. The position combines strategic business development with direct patient referral management in collaboration with the admissions team. Cultivating referral relationships, coordinating transitions of care, and serving as the primary liaison between hospitals, physicians, community organizations, patients, families, and internal clinical teams is a key component of this position. This role is responsible for expanding market presence, identifying new business opportunities, strengthening referral partnerships, improving care transitions, and ensuring exceptional customer service throughout the admissions process.

Essential Duties & Responsibilities

Business Development & Growth

Develop and execute strategies to drive census growth across all New Jewish Home service lines.

Identify, cultivate, and secure new referral sources including hospitals, physician groups, skilled nursing facilities, community organizations, and healthcare providers.

Build long-term relationships with referral partners to increase admissions and market share.

Collaborate with internal leadership to identify cross-selling opportunities among business units.

Promote all New Jewish Home programs through networking, presentations, committee participation, conferences, and community outreach.

Assist with development and implementation of new business initiatives and service expansion projects.

Coordinate communication and transition-of-care initiatives between departments to improve patient outcomes.

Patient Care Liaison & Admissions

The Patient Care Liaison reports directly to the Business Development Manager.

Conduct hospital and facility visits throughout the metropolitan area to evaluate potential admissions in conjunction with admissions team

Serve as the primary liaison between referral sources, patients, caregivers, hospital staff, and New Jewish Home clinical teams.

Facilitate the admissions process from referral through acceptance.

Complete admissions applications with patients and families via telephone or in person.

Educate applicants and families regarding available programs and services.

Monitor hospitalized residents and coordinate appropriate return-to-facility planning when applicable.

Relationship Management

Maintain strong working relationships with hospitals, physicians, discharge planners, social workers, case managers, and community agencies.

Serve as a consultative resource regarding post-acute care options and available services.

Arrange facility tours and educational meetings for referral partners.

Represent The New Jewish Home professionally in the community and healthcare marketplace.

Documentation & Reporting

Maintain accurate documentation of referral activity and admissions in designated systems.

Complete required business development logs and reports.

Provide weekly activity updates to leadership.

Communicate significant referral information through established departmental communication channels.

Track referral trends, business opportunities, and relationship development activities.

Professional Responsibilities

Maintain knowledge of healthcare industry trends, reimbursement changes, and market dynamics.

Participate in ongoing professional development and educational opportunities.

Demonstrate exceptional customer service and professionalism.

Perform additional duties as assigned.

Qualifications

Education

Bachelor's Degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or a related healthcare field preferred.

Experience

Minimum 25 years of experience in healthcare business development, admissions, marketing, sales, case management, or related healthcare field. Experience with hospitals, skilled nursing facilities, home health, rehabilitation, or post-acute care preferred.

Required Knowledge, Skills & Abilities

Excellent interpersonal and relationship-building skills

Outstanding verbal and written communication

Strong customer service orientation

Knowledge of healthcare admissions processes

Ability to interpret clinical documentation

Understanding of post-acute care services and transitional care

Strong negotiation and presentation skills

Excellent organizational and time management abilities

Ability to multitask in a fast-paced environment

Analytical problem-solving and decision-making skills

Leadership and project management capabilities

Proficiency with Microsoft Office and healthcare information systems

Knowledge of healthcare marketing principles

Familiarity with the New York metropolitan healthcare market

Age-Related Competencies

Demonstrated ability to effectively work with adult and geriatric populations.

Knowledge of medical terminology, disease processes, rehabilitation services, and long-term care.

Ability to assess applicants appropriately for available services across the continuum of care.

Physical Requirements

Ability to travel throughout the metropolitan area to hospitals, physician offices, and community organizations.

Ability to walk, stand, and move throughout healthcare facilities. Ability to lift 10 lbs.

Willing to use public transportation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Salary Range: $ 90, 000 to $ 100,000 per annum

The New Jewish Home (TNJH) provides a salary range in compliance with New York City's Salary Transparency in Job Advertisements Law. The salary range provided reflects a good-faith estimate of potential base compensation for this position at the time of posting and does not include additional forms of compensation, such as bonuses, incentive pay, differential pay, or other benefits.. It may be adjusted in the future. Actual salaries depend on several factors, including location, specialty, years of relevant experience, education, credentials, negotiated contracts, budget considerations, internal equity, and the specific needs of the organization.

EEO/AA Minority/Female/Disability/Veteran

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets