Talent.com
Qureos Inc
Customer Care Representative IIQureos Inc • Indianapolis, Indiana, United States
Customer Care Representative II

Customer Care Representative II

Qureos Inc • Indianapolis, Indiana, United States
30+ days ago
Job type
  • Full-time
Job description

Job Overview

Elevance Health Inc. is a leading health organisation committed to improving lives and communities and making healthcare simpler. We are currently seeking an experienced and dedicated Customer Care Representative II to join our team. This full-time role, based in our office in Indianapolis, Indiana, United States, is a fantastic opportunity for a professional who is passionate about delivering outstanding customer service. As a key member of our team, you will be responsible for handling complex customer enquiries and ensuring a seamless, positive experience for our members.

Responsibilities

  • Serve as a primary point of contact for members, handling enquiries and issues via telephone, email, and digital channels with a high degree of professionalism.
  • Provide accurate, comprehensive, and timely information regarding our services, policies, and procedures.
  • Analyse and resolve customer concerns, taking ownership of issues from initial contact through to resolution.
  • Maintain precise and detailed records of all customer interactions and transactions in our CRM system.
  • Escalate complex or unresolved cases to senior team members or other departments as appropriate.
  • Adhere strictly to company guidelines and data protection regulations to ensure customer confidentiality and security.
  • Contribute to team goals by meeting and exceeding performance metrics for quality, efficiency, and customer satisfaction.
  • Proactively identify opportunities to improve processes and enhance the customer experience.

Qualifications

  • Proven experience in a customer-facing role, ideally within a call centre or the healthcare sector.
  • Exceptional verbal and written communication skills with a clear, professional, and empathetic telephone manner.
  • Strong problem-solving abilities and a talent for de-escalating challenging situations.
  • Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.
  • Proficiency in using Microsoft Office Suite and experience with CRM software.
  • A resilient and positive attitude, with a genuine commitment to helping others.
  • Ability to work effectively both independently and as part of a collaborative team.


Benefits

  • A competitive hourly wage of $25.00 - $40.00 USD per hour.
  • Comprehensive health and wellness benefits.
  • Opportunities for continuous professional development and career progression.
  • A supportive, inclusive, and dynamic work environment.
  • Generous paid time off and holiday allowance.

Create a job alert for this search

Customer Care Representative II • Indianapolis, Indiana, United States

Similar jobs

REMOTE Customer Service Representative

The Panther GroupIndianapolis, IN, United States
Remote
Full-time

Remote position must reside in the state of Indiana.Job Overview :The Customer Service Representative answers incoming calls from consumers including the general public, prospective enrollees and p... Show more

 • Promoted

BMV Intermittent Customer Service Representative

Indiana State GovCarmel, IN, United States
Full-time

Indiana State Gov - JobID:1372293800 Customer Service Representative As a Customer Service Representative at the State of Indiana, you'll:Use job knowledge to conduct customer transactions; Answer ... Show more

 • Promoted

Bilingual Mortgage Servicing Customer Service Representative

ClearanceJobsIndianapolis, IN, United States
Full-time

Bilingual Mortgage Servicing ProfessionalsLeidos is seeking full-time Bilingual Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN.Our Leidos Mortgage Customer Service ... Show more

 • Promoted

Patient Access Representative-ENT Care-North

Community Health NetworkIndianapolis, IN, United States
Full-time

Patient Access Representative-ENT Care-NorthCategory:Administrative & General SupportDepartment:ENT Care-NorthSchedule:Per DiemFacility:Community Hospital NorthLocation:7150 Clearvista Drive, I... Show more

 • Promoted

Customer Service Representative - Pacer

GovCIOIndianapolis, IN, United States
Full-time

Overview GovCIO is currently hiring a Pacer Representative to support our AOUSC customer contract.This position will be fully remote within the United States.Responsibilities Receives, comprehends,... Show more

 • Promoted

Mortgage Servicing - Customer Service Representative

Leidos HoldingsIndianapolis, IN, United States
Full-time

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN.Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban... Show more

 • Promoted

Customer Service Representative I

IU HealthIndianapolis, IN, United States
Full-time

Urgent Care Facility StaffCandidates must be available to work at either the Broad Ripple Urgent Care or the Downtown Urgent Care facility.MondayFriday:12-hour shifts- DaysSaturday & Sunday:10-... Show more

 • Promoted

Office Service Representative II

Canon U.S.A., Inc.Indianapolis, IN, United States
Full-time

Office Service Representative IIJob LocationsUS-IN-INDIANAPOLISRequisition ID2026-20775# of Openings1Category (Portal Searching)Customer Service/SupportPosition Type (Portal Searching)Regular Full-... Show more

 • Promoted

Customer Support Representative

Specialty Coating SystemsIndianapolis, IN, United States
Full-time

Customer Support RepresentativeJob Category:Sales & MarketingRequisition Number:CUSTO001671Posted:March 12, 2026Full-TimeOn-site7645 Woodland Dr, Indianapolis, IN 46278, USADescriptionGeneral P... Show more

 • Promoted

Customer Service Representative-Indy

Verida, Inc.Indianapolis, IN, United States
Full-time

Non-Emergency Medical Transportation Service RepresentativeThis position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to req... Show more

 • Promoted

Remote Customer Care Specialist

Amcor Flexibles, LLCIndianapolis, IN, United States
Remote
Full-time

A leading packaging solutions provider in Indianapolis seeks a Customer Care Specialist to manage customer orders and ensure high service levels.The role involves order intake, customer inquiries, ... Show more

 • Promoted

Patient Account Representative

TIBCO SoftwareIndianapolis, IN, United States
Full-time

Patient Account Representative Job Ref 2209070 Category Administrative & General Support Job Family Billing & Coding Department Revenue Cycle-Reimbursement Schedule Full-time Facility Castl... Show more

 • Promoted

Customer Service Representative

Superior Industrial SolutionsIndianapolis, IN, United States
Full-time

Customer Service RepresentativeSuperior is currently seeking a high-energy individual to work as a Customer Service Representative at our Indianapolis, IN location.Schedule:Full-time MondayFriday, ... Show more

 • Promoted

BMV Customer Service Representative 2

State of IndianaNoblesville, IN, United States
Full-time

BMV Customer Service Representative 2Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60agencies.At... Show more

 • Promoted

Customer Service Representative

GeicoIndianapolis, IN, United States
Full-time

Customer Service Representative Indianapolis, INOnsite in office positionSalary: $20.Increase your earning potential!10% evening differential for applicable shifts20% weekend differential for appli... Show more

 • Promoted

Customer Service Representative

Schwarz PartnersIndianapolis, IN, United States
Full-time

Customer Service RepresentativeThe Royal Group, an affiliate of Schwarz Partners, are currently seeking a Customer Service Representative to support our Indianapolis, IN facility.The Customer Servi... Show more

 • Promoted

Office Service Representative II

Canon USA & AffiliatesIndianapolis, IN, United States
Full-time

Overview Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages.Responsibilities may also include ... Show more

 • Promoted

Inside Sales/Customer Service Representative

Willoughby Industries, Inc.Indianapolis, IN, United States
Full-time

Stable, well respected Northwest side, Indianapolis manufacturer is seeking a well qualified individual to strengthen our inside sales team.Our ideal candidate will enjoy learning about our product... Show more

 • Promoted

Office Service Representative II

Canon Business Process ServicesIndianapolis, IN, United States
Full-time

OverviewUnder general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages.Responsibilities may also include c... Show more

 • Promoted

Call Center Representative

Cellular SalesNoblesville, IN, United States
Full-time

Cellular SalesAre you a highly motivated and results-driven individual with a knack for connecting with people? Do you thrive in a fast-paced environment where your efforts directly impact sales su... Show more