At Marquette Management, we believe the resident experience is everything. We are seeking a Resident Services Manager to join our team at Pavilion Apartments in Chicago, IL, a thriving 1,115-unit community where the city and suburbs meet. This individual will serve as the front-line owner of the resident experience, providing responsive service, proactive communication, and thoughtful follow-through that builds trust, drives retention, and protects occupancy.
The Resident Services Manager partners closely with the Property Manager, Leasing Team, Maintenance Team, and Resident Services Team to drive renewal performance, reduce resident turnover, enhance resident engagement, and support the community's financial goals. This role combines leadership, customer service, relationship management, revenue awareness, and operational execution to create a resident experience that encourages lease renewals and strengthens community culture.
Job Accountabilities
Lease Renewals & Retention
Own the renewal process and achieve community retention goals.
Resident Services Leadership
Lead the Resident Services function to deliver an exceptional resident experience, strengthen resident relationships, increase resident satisfaction, and support occupancy and retention goals.
Resident Experience & Community Engagement
Create an environment where residents feel valued, connected, and supported.
Occupancy & Revenue Performance
Support property performance through increased resident retention and reduced turnover.
Leadership & Team Development
Serve as a member of the community leadership team and contribute to the overall success of the property.
Qualifications
Education & Experience
Skills & Abilities
Key Success Measures
What's in it for you?
We believe in equity. We celebrate the unique backgrounds and lived experiences of our employees. We value the differences that continue to make us the most authentic versions of ourselves in our professional and personal lives. We strive to provide a safe and supportive environment where people from all walks of life can thrive, making us the best place to work, live, and invest.
Text resmanager at 847-750-5666 to start a career with Marquette. Come join Marquette's environment of excitement, personal fulfillment, and unique culture!
We want employees that will work WITH US, NOT FOR US.
Resident Services Manager • Chicago, IL, United States
Are you a dynamic Outside Sales Leader seeking a long term role and career growth opportunities?.Mpower Direct is an energy supplier specializing in 100% renewable energy.Since our founding in 2009... Show more
We're seeking a strategic growth leader to support our mission critical infrastructure programs! As a Senior Sales Manager to lead customer-facing initiatives that support data center construction ... Show more
Insight Hospital and Medical Center Chicago.At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity.Our Chicago ... Show more
The Residential Regional Manager will report directly to the Director of Property Management and will be responsible for overseeing and managing the on-site staff at residential properties.This rol... Show more
Are you looking for a career with a premier property management company? Do you want to be part of a team that was rated as one of the top 100 workplaces to be a part of by the Detroit Free Press, ... Show more
The Area Service Manager is the principal service executive of the Area responsible for generating and retaining revenue and profit from our customers.The Area Service Manager is responsible for cr... Show more
M&K Truck Centers is an award-winning commercial vehicle dealer group with over 38 years of industry experience.We are proud to have received numerous accolades, including the 2025 Dealer of the Ye... Show more
Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by imp... Show more
Wilmette, Illinois, United States.We are seeking a highly organized and detail-oriented Residential Project Manager to oversee all aspects of our residential construction projects.The ideal candida... Show more
Chicago, Illinois, United States (Remote).We are interested in every qualified candidate who is eligible to work in the United States.However, we are not able to sponsor visas.This position will be... Show more
Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North Ame... Show more
Regional Service Manager - North.Location: Chicago, IL (RDA) - Welding equipment rental.Under the direction of the Regional Operations Manager, and in conjunction with the operational directives se... Show more
Project Manager Of Client Services.At Epiq, your work contributes to complex, global legal outcomes.You'll join a values-driven community where integrity guides decisions, relentless service sets t... Show more
Pay from $150,000 to $200,000 per year.Uline Drive, Pleasant Prairie, WI 53158.Are you a facilities management powerhouse with a passion for overseeing large-scale operations in a dynamic distribut... Show more
The Service Center Manager is responsible for collaborating with the maintenance and equipment cleaning functions for the Service Center, management of assigned personnel, overseeing independent co... Show more
Residential Services Administrator.UCP Seguin is seeking a dedicated and compassionate Residential Services Administrator to lead and support operations within one of our residential homes.This rol... Show more
Remediation Department Manager - Environmental Services.The Remediation Department Manager is responsible for the successful vision, strategy, business development, project execution and overall le... Show more
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.These individuals ana... Show more
Why Work at Concerto? What is in it for you?.Medical, dental, and vision insurance.Time and half pay for worked holidays.Short- and long-term disability benefits.Discounts through Nectar recognitio... Show more
At RPM, we're in the business of extraordinary.We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via care... Show more
){kind=logo}
