The Implementation Manager will drive process excellence, SOP governance, and operational transformation across the Customer Care organization. This role is responsible for implementing new initiatives, leading change management efforts, and owning KPI/reporting frameworks while ensuring a strong focus on customer outreach and CSAT performance. This position serves as a key cross-functional link between Customer Care, Sales, IT, and Operations to ensure standardized, scalable processes that improve both customer experience and operational efficiency.
Process Ownership & Continuous Improvement
SOP Governance
Implementation & Change Management
KPI & Reporting Management
Customer Outreach & CSAT Ownership
Cross-Functional Collaboration
Leadership
Equal Opportunity Employer Minority/Female/Disability/Veteran
Salary Range: $86,000 - $119,000
The compensation range(s) identified above are a good faith estimate of the salary expected to be paid as performed from these locations. Actual salaries may vary based on a variety of factors including but not limited to skillset, experience, education and training; and other relevant business and organizational factors. Most candidates will start in the lower half of the range.
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Implementation Manager- Customer Care Transformation • Downers Grove, IL, United States
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