5+ years of enterprise B2B SaaS customer success management with portfolio ownership of $500K+ ARR
Property management or PropTech industry experience with understanding of multifamily and commercial real estate operations
Proven track record driving net revenue retention above 110% through expansion and renewal strategies
Executive relationship management with enterprise Directors and VP-level stakeholders
Implementation and onboarding program management for technical software deployments across multi-site portfolios
Experience with parking operations, access control systems, or physical asset management platforms
Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering
Background in residential or commercial property management operations (HOA, multifamily, office)
Familiarity with mobile app adoption strategies and resident engagement programs
Enterprise Customer Success Manager • Long Beach, CA, United States
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