Senior Manager, Technical Program Management

Senior Technical Program Manager

As a leader in the e-commerce industry, Wayfair revolutionizes the home shopping experience with an extensive online marketplace and physical stores offering "everything home", empowering customers to transform their living spaces.

Wayfair is looking for a Senior Technical Program Manager to organize and drive the technology initiatives that support our Global Storefront Customer Experiences across all our brands.

In this role, you will manage the full lifecycle of a massive, complex, cross-functional program which requires anticipating (and de-risking) bottlenecks, managing escalations, making smart (data informed) tradeoff decisions, and balancing the customer and business needs within our technical constraints. You will serve as the single-threaded owner for a multi-system Business Initiative, defining and leading a cohesive Technical Program Strategy across multiple platforms, systems, and atomic teams. As a technology program owner, you're accountable for both the technology strategy's development and its execution including defining measurable delivery milestones, success metrics, and operational mechanisms that ensure outcomes are achieved at scale.

An ideal candidate will be entrepreneurial, innovative (both with technology and in getting things done), and highly influential. They will love using technology to solve complex problems in a high-growth environment with a passionate and engaged team and advocating for the needs of our 21 million customers. The ideal candidate will have strong communication, organization and planning skills. They will be able to implement and improve repeatable program frameworks leveraging methodologies like scaled agile or hybrid frameworks that make multiple teams come together to deliver the value. They will operate autonomously in ambiguous environments, proactively identifying technical dependencies across microservices, APIs, data systems, and platform boundaries and resolving them before they impact delivery.

What You'll Do:

• Drive the creation of scalable, cross-cutting, technical solutions from concept to delivery with your cross-functional technology partners; you'll be able to zoom into the weeds of a solution or back out to the SVP+ level to communicate constraints and outcomes. Define and continuously iterate a Technical Program Strategy that aligns engineering execution with clearly defined Business Initiative outcomes and STO objectives.
• Create plans that have measurable success criteria and clearly communicate progress, risks and outcomes. Establish delivery metrics, operating rhythms, and governance mechanisms that track progress against defined business and technical outcomes.
• Identify tactical fixes and strategic solutions across Engineering teams throughout the Customer Technology organization, determining optimal prioritization by anticipating risks before they arise. Proactively map cross-platform technical dependencies (e.g., GraphQL, microservices, data schemas, APIs, infrastructure components) and mitigate feasibility, scalability, and integration risks early in discovery.
• Create roadmaps and identify system changes that have well defined milestones, measurable success criteria, and clearly communicate progress to senior leadership. Partner deeply in Problem and Solution Discovery to ensure value, usability, technical feasibility, and business viability risks are all explicitly identified and mitigated prior to scaled execution.
• Simplify complexity for the team, drive smart tradeoff decisions, and deliver incremental value.
• Force multiply the efforts of many teams to deliver impact by removing bottlenecks before they become roadblocks, optimizing working models, and instrumenting repeatable processes. Break large architectural initiatives into smaller, incrementally deliverable components that optimize end-to-end flow across pods and platforms.
• Own the prevention of traditional failures: bad understanding of the customer/business problem, weak collaboration, interdependencies not being mapped, weak technical solutioning (debt), gaps in testing, or unclear success measurement. Hold delivery partners accountable to commitments and adjust timelines or scope when technical risks or business conditions change clearly articulating rationale and trade-offs to stakeholders.
• Communicate and secure buy-in with senior leadership, across all technology functions including Engineering, Product, and Science organizations. You will effectively paint with context and drive adoption of program plans. Translate complex systems architecture, technical constraints, and dependency trade-offs into digestible executive-level narratives tailored to diverse audiences (Engineering, Commercial, Operations, Enterprise).

We Are a Match Because You Have:

• 6-10 years of experience in software engineering, software product management, software development management, or technical program management.
• A BS in computer science or a related technical discipline or MBA with focus on tech and engineering management
• A track-record of delivering complicated software solutions (products, systems, features) in an scaled agile environment.
• Experience driving technology transformation, with demonstrated knowledge of microservices architecture.
• Demonstrated experience influencing architecture decisions leading to improved API consistency, discoverability, reuse and improved integration patterns across teams and domains.
• Advocate for availability, quality, performance, scalability, visibility, and automation.
• Technical fluency with React, Java, GraphQL, Kafka technologies
• Excellent communication skills; facilitates technology decisions with senior business and engineering leaders in complex or ambiguous situations
• An entrepreneurial mindset, with a bias for customer focused innovation.
• Excellent analytical skills with demonstrated experience turning data into actionable insights.

Why You'll Love Wayfair:

• Time Off:

  • Paid Holidays
  • Paid Time Off (PTO)

• Health & Wellness:

  • Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
  • Life Insurance
  • Disability Protection (Short Term & Long Term Disability)
  • Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
  • Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
  • Caregiver Services

• Financial Growth & Security:

  • 401K Matching (Employee Matching Program)
  • Tuition Reimbursement
  • Financial Health Education (Knowledge of Financial Education - KOFE)
  • Tax Advantaged Accounts

• Family Support:

  • Family Planning Support
  • Parental Leave
  • Global Surrogacy & Adoption Policy

• Professional Development & Recognition:

  • Rewards & Recognition
  • Global Employee Anniversary Awards
  • Paid Volunteer Work

• Unique Perks:

  • Employee Discount
  • U.S. Bluebikes Membership
  • Global Pod Outings

• Work/Life Balance:

  • Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments

We are looking forward to your application!