Talent.com
The Rittenhouse Hotel
Guest Service ManagerThe Rittenhouse Hotel • El Paso, TX, United States
Guest Service Manager

Guest Service Manager

The Rittenhouse Hotel • El Paso, TX, United States
Less than 1 hour ago
Job type
  • Full-time
Job description

Guest Service Manager

Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates.

Director of Guest Services - Assistant General Manager - General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as occupancy, payroll, and guest service scores to verify details, monitor work activities, evaluate performance and make recommendations for improvements.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for front office staff.
  • Analyze financial activities of department and provide input into budget planning and preparation processes.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Previous front desk experience equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

Create a job alert for this search

Guest Service Manager • El Paso, TX, United States

Similar jobs

Guest Service Manager

TradeJobsWorkforce88550 El Paso, TX, US
Full-time

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.Handle guest issues, complaints, and reques... Show more

 • Promoted

Senior Field Service Manager -Data Centers

GeneracEl Paso, TX, United States
Full-time

Technical Field Service Manager.For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energ... Show more

 • Promoted

Manager

Dave & Buster'sEl Paso, TX, United States
Full-time

Restaurant & Operations Manager.The Restaurant & Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact bus... Show more

 • Promoted

Guest Service - Earn Up to $37/hr

TradeJobsWorkforce88589 El Paso, TX, US
$37.00 hourly
Full-time

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.Handle guest issues, complaints, and reques... Show more

 • Promoted

Hotel Bellhop

TradeJobsWorkforce88515 El Paso, TX, US
Full-time

Now hiring an experienced Hotel Bellhop to perform daily responsibilities with dedication.Ensure compliance with company and safety standards.Ensure compliance with company and safety standards.Per... Show more

 • Promoted

El Paso Doubletree Rooms Division Manager

Remington HospitalityEl Paso, TX, United States
Full-time

Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.Responsible for overall budget approval authority for rooms division depart... Show more

 • Promoted

Rental Manager

4Rivers EquipmentEl Paso, TX, United States
Full-time

Job Opportunity at 4Rivers Equipment.Get ready to embark on a journey as the architect of customer delight in our equipment rental division.Your mission is to ensure that every interaction leaves o... Show more

 • Promoted

RESTAURANT MANAGER

Twin Peaks RestaurantsEl Paso, TX, United States
Full-time

The Restaurant Manager is responsible for leading daily operations to ensure exceptional guest experiences, strong financial performance, and consistent execution of Twin Peaks brand standards.This... Show more

 • Promoted

Guest Service

TradeJobsWorkforce88570 El Paso, TX, US
Full-time

ABOUT THE POSITION: -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration.Handle guest issues, complaints, and reques... Show more

 • Promoted

General Manager

Buffalo Wild WingsEl Paso, TX, United States
Full-time

The General Manager is responsible for overall operational excellence of a single Buffalo Wild Wings sports bar including building sales and all other aspects of profit and loss, hiring and trainin... Show more

 • Promoted

Shift Manager I 1

HMSHostEl Paso, TX, United States
Full-time

Airport Location: El Paso Airport F&B.The purpose of the Manager I (MGRI) position is to assist Branch management in tactically executing QSR or similar restaurant management operations.The MGRI en... Show more

 • Promoted

Co-Manager

Windsor FashionsEl Paso, TX, United States
Full-time

El Paso Outlet - El Paso, TX 79835.Position Type Full Time Education Level High School Category Retail - Management.Windsor Fashions is a leading special occasion and fast fashion retailer founded ... Show more

 • Promoted

Service Manager

Great American SteakhouseEl Paso, TX, United States
Full-time

We are currently looking for a highly organized and customer-focused individual to join our team as a Service Manager at our restaurant.As a Service Manager, you will be responsible for overseeing ... Show more

 • Promoted

Customer Service Manager, Airport Customer Experience

American Airlines GroupEl Paso, TX, United States
Full-time

Customer Service Manager, Airport Customer Experience.Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel ... Show more

 • Promoted

Service Team Leader

Great American SteakhouseEl Paso, TX, United States
Full-time

We are currently looking for a highly organized and customer-focused individual to join our team as a Service Team Leader at our restaurant.As a Service Team Leader, you will be responsible for ass... Show more

 • Promoted

General Manager

Long John SilversEl Paso, TX, United States
Full-time

For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide.With nearly 500 locations, we're proud to be the world's favor... Show more

 • Promoted

General Manager

Arby'sEl Paso, TX, United States
Full-time

Purpose: To manage an Arby's unit toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies.Increase sales by providing outstanding pr... Show more

 • Promoted

MANAGER

Peter Piper PizzaEl Paso, TX, United States
Full-time

UNLOCK YOUR CAREER! PETER PIPER PIZZA has the KEY to your Success!.A Peter Piper Pizza Manager supervises and trains a team of 20 to 45 team members to ensure excellent guest service standards.A Ma... Show more

 • Promoted

Food Service Manager

TradeJobsWorkForce88585 El Paso, TX, US
Full-time

Hire, train, oversee, and sometimes fire employees Order food and beverages, equipment, and supplies Oversee food preparation, portion sizes, and the overall presentation of food Inspect supplies, ... Show more

 • Promoted

PT Service Manager

My MelroseEl Paso, TX, United States
Full-time

Zaraplex Shopping Center - El Paso, TX 79936.Sr Service Manager Job Description.Primary Objective: The primary objective as a member of store management is to provide our customers with quality tea... Show more