Housekeeping Desk Attendant

Job Description

We invite you to join the world of luxury hospitality at Fairmont Olympic Hotel as our new Housekeeping Desk Attendant. As the Housekeeping Desk Attendant, you will serve as the communication hub for the department, coordinating room assignments, responding to guest requests, supporting housekeeping colleagues, and ensuring smooth daily operations. Your exceptional customer service, organizational skills, and ability to multitask will help create an exceptional experience for both our guests and colleagues. The Housekeeping Desk Attendant is responsible for supporting the Housekeeping Department during the afternoon shift, from 3:00 PM to 11:00 PM.

Key Responsibilities:

• Serve as the primary communication point for the Housekeeping department, answering phones and responding to guest and colleague requests promptly and professionally.
• Coordinate with Housekeeping Supervisors, Room Attendants, Public Area Attendants, Engineering, and the Front Office to ensure guest rooms are cleaned, inspected, and ready on time.
• Assign and update room statuses using the hotel's property management and housekeeping systems.
• Dispatch guest requests, maintenance requests, and special room requirements to the appropriate departments.
• Maintain accurate records of room assignments, lost and found items, out-of-order rooms, and departmental reports.
• Monitor housekeeping progress throughout the shift and communicate priorities to ensure efficient operations.
• Provide exceptional guest service by handling requests and resolving concerns in a timely and courteous manner.
• Support the housekeeping leadership team with administrative tasks and daily operational needs.
• Follow all hotel safety, security, and service standards.

Qualifications

What will you bring to the role?

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Minimum of 2 years previous experience in a housekeeping preferred
• Strong leadership and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented with a keen eye for cleanliness and aesthetics
• Proficient in using housekeeping management systems or software
• Ability to handle guest concerns and resolve issues effectively
• Strong communication skills, both verbal and written
• Flexibility to work evenings, weekends, and holidays as required
• Must hold authorization to work in the USA

Physical Requirements Include:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 40 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• $26.47 per hour
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discount
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.