Reporting to the Benefits Supervisor, the Benefits Customer Care Rep’s responsibilities include but are not limited to:
Customer Service:
· Handling benefits inquiries from our active and retired population that consists of eligibility, claims issues, Medicare benefits coordination, and changes to dependents status and addresses.
· Providing timely responses to emails and phone calls, generally within 48 hours for inquiries unless matter is more complex.
· Supporting ad hoc customer service matters as needed.
Administration:
· Regularly checking mail that comes into office via internal mailroom and handle as appropriate.
· Scanning of benefits paperwork within the Salesforce system in a timely manner.
· Initiating and closing cases upon completion within Salesforce in a timely manner.
· Providing support to team members with auditing and processing of new hire and retirement paperwork to ensure proper documentation is submitted via Salesforce to Benefits Systems for processing.
· Processing of basic transactions within PeopleSoft such as address changes.
Qualifications:
· Bachelor’s Degree in Human Resources or a related field or 2 years equivalent experience.
· Minimum of 1 year experience in a fast-paced customer service environment that responded to a high volume of customer inquiries in a timely manner.
· Experience in PeopleSoft Benefits Administration module, Salesforce and DocuSign or similar software products.
Desired:
Ideal candidates will present the following profile:
· Ability to multi-tasks and handle competing priorities.
· Ability to quickly adapt to key benefit programs and resources to support customer inquiries.
· Strong organizational skills with attention to detail.
· Strong problem-solving skills.
· Well-developed project and process management skills.
· Proficient knowledge of Microsoft Office Suite skills with advanced skills in MS Excel.
· Ability to communicate effectively and develop positive working relationships with both internal and external partners and customers.
Benefits Customer Care Representative • New York, NY, us
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