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Erie Insurance Group
Claims FacilitatorErie Insurance Group • Peoria, IL, United States
Claims Facilitator

Claims Facilitator

Erie Insurance Group • Peoria, IL, United States
2 days ago
Job type
  • Full-time
Job description

Claims Facilitator

Under minimal supervision, settles claims within limits of authority. There are two job openings. This is an in-office position, reporting to ERIE's Peoria, IL office. Hours are Monday - Friday, 8:00 am - 4:30 pm.

Duties and Responsibilities:

  • Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority.
  • Contacts policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE's approved payment methods, and settles claims.
  • Establishes contact with all parties involved in the claim in accordance with ERIE's expectations.
  • Handles inquiries from policyholders, agents, insurance carriers, claimants and others.
  • Enters loss information into claims system.
  • Prepares correspondence, forms and related materials.
  • Reviews all pending claims/activities on a regular basis.
  • Provides support for property claims during periods of heavy volume.

The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

Capabilities:

  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Instills Trust
  • Decision Quality
  • Values Diversity
  • Nimble Learning
  • Customer Focus
  • Optimizes Work Processes
  • Ensures Accountability
  • Detail Orientation
  • Information Management Skills
  • Job-Specific Knowledge

Qualifications:

Minimum Educational and Experience Requirements:

  • High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required.
  • Bachelor's or Associate's degree preferred.

Additional Experience:

  • Pursuit of general insurance education preferred.

Designations and/or Licenses:

  • Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.

Physical Requirements:

  • Driving; Rarely
  • Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
  • Climbing/accessing heights; Rarely
  • Ability to move over 50 lbs using lifting aide equipment; Rarely
  • Lifting/Moving 0-20 lbs; Rarely
  • Lifting/Moving 20-50 lbs; Rarely
  • Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Peoria

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Claims Facilitator • Peoria, IL, United States

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