AV & IT Project Manager, Workplace Solutions

AV & IT Project Manager, Workplace Solutions

The Workplace Audio Visual & IT Project Manager is responsible for the efficient, effective, and flawless execution of AV and IT technology projects with minimal disruption and consistent principles. This role is a leader in the management of projects from start to finish, including preliminary planning, project strategy development, high-level estimation, design, pre-construction, detailed estimation, installation and commissioning, and post-project documentation completion. This role is also responsible for ownership and governance of Workplace Technologies, systems used to support the entire Workplace Solutions team.

Responsibilities:

• Work with business stakeholders, IT, and AV integration partners to evaluate feasibility and potential challenges of upcoming AV/IT projects.
• Develop strategic plan, timeline, programming, and major requirements for upcoming AV and IT deployments.
• Prepare high-level estimates and detailed budgets and partner with Finance to prepare packages for capital approvals for various project stages.
• Partner with Nestl North America Procurement creating Requests for Proposals (RFPs) and solicit bids for projects; evaluate bids, present findings, and deliver recommendations to Workplace Solutions Leadership, IT, Cybersecurity, Risk Management, Legal, and Safety teams.
• Partner with in-house staff, design, AV integrators, and technology suppliers on developing final technology layouts; evaluate workplace requirements and special AV areas required for the business.
• Ensure all required permits, Certificates of Insurance, and necessary approvals are obtained.
• Update the project schedule, budgets, and drawing log and lead regular progress meetings with vital partner teams.
• Ensure timely processing of integrator, subcontractor, hardware, software, and licensing invoices and vendor applications.
• Write all AV/IT-related RFPs, contracts, purchase orders, and change orders; maintain a record of field work and change orders and their impact upon job cost and the project schedule.
• Obtain, assemble, distribute, and file all as-built drawings, technology standards documentation for records, warranties, end user license agreements, and final closeout materials.
• Perform additional duties and responsibilities as assigned.

Workplace Technology Ownership & Governance:

• Own and manage workplace technology platforms and applications, including planning, vendor management, governance, user adoption, lifecycle management and continuous improvement.
• Serve as primary liaison between Workplace Solutions, IT, Security, vendors and business stakeholders.
• Monitor service performance, platform utilization, and vendor effectiveness.
• Lead operational escalations and issue resolution for workplace technology services.
• Define and maintain technology standards aligned with enterprise architecture, security, compliance and employee experience objectives.

Employee Experience and In-Office Support:

• Ensure seamless delivery of meeting room AV technology and conferencing services, with accountability for reliability, readiness, and user experience across supported locations.
• Oversee day-to-day meeting technology operations, including coordination with on-site meeting support staff, vendors, IT partners, and business stakeholders to resolve issues and maintain service continuity.
• Provide support for AV planning and execution for large events, executive meetings, town halls, and high-visibility gatherings, including pre-event testing, live support, escalation management, and post-event review.
• Monitor and own streaming and hybrid meeting support for meetings and events across U.S. market locations, ensuring consistent standards, appropriate support coverage, and timely issue resolution.
• Manage conference room accounts, standards, and technology experience, including room configuration, service expectations, lifecycle planning, and alignment with enterprise collaboration tools.
• Provide employee support and guidance as needed for meeting technology, conferencing tools, and workplace AV services to support effective collaboration and a positive employee experience.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Audio Visual Technology, Electronics, or Engineering or related degree.
• 5+ years of project management work experience in AV systems integration, IT infrastructure deployment, or corporate technology delivery.
• Experience with AV/IT deployments for Corporate Offices, Factories, and Distribution Centers, including knowledge of commercial AV control, networking, and conferencing technologies (e.g. Microsoft Teams Rooms).
• Demonstrated proficiency in MS Office (Word/Excel/PowerPoint/Outlook) and Microsoft Project.
• Ability to read and interpret AV drawings, scopes of work, and construction drawings.
• PMP certification preferred; CTS (Certified Technology Specialist) required within 180 days of employment.
• Willing and able to travel up to 20%.