Manager, Business Intelligence - Merchandising

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Department & Team Overview

Enterprise Analytics & Data Science Department

The Enterprise Analytics & Data Science department is responsible for leveraging strategic insights, customer analytics, data science, and market intel to understand customer behavior trends, product relationships, competitive positioning, and marketing opportunities to maximize financial performance and deliver exceptional customer experience.

The Business Intelligence Team

The Business Intelligence team translates raw data into clear, actionable reporting and analytics. We develop efficient reporting solutions that help business leaders make timely, data-backed decisions with confidence.

About the Role

We are seeking a strategic, collaborative, and hands-on Business Intelligence Manager to lead our growing BI team. In this role, you will oversee the execution and delivery of high-impact reporting projects, drive platform governance, and supervise a team of BI analysts. You will play a pivotal part in translating complex business requirements into scalable reporting solutions and ensuring data accuracy across our retail operations.

The ideal candidate has a strong background in data visualization, a passion for mentoring technical talent, and a deep understanding of retail business performance. You will serve as a key partner to senior business leaders, helping them translate complex data structures into intuitive visual narratives that drive strategic growth.

Key Responsibilities

1. Team Supervision & Agile Delivery

Team Leadership: Mentor a team of BI analysts, fostering an environment of collaboration, high performance, and continuous technical growth.

Agile Delivery: Manage the team's project planning and day-to-day workflow, effectively balancing long-term project deliverables with operational support and ad-hoc requests.

2. Reporting Execution and Data Governance

Reporting Project Execution: Lead the design and delivery of our next generation of BI dashboards and reporting solutions, setting new standards for user experience, performance, and visual storytelling.

Single Source of Truth: Define and govern key performance indicators (KPIs) across the business to maintain consistent reporting metrics across all departments.

Quality Assurance: Enforce rigorous quality assurance standards into the team's development process. Establish protocols to improve the zero-error rate.

UI/UX & Performance Oversight: Champion front-end design, UI/UX, and performance optimization standards across the team to maximize dashboard speed, readability, and overall user adoption.

Technology & Innovation: Drive innovation within the BI stack by evaluating and recommending new tools and technologies that will enhance our analytical capabilities and efficiency.

3. Stakeholder Collaboration & Business Knowledge

Executive Advisory & Rapid Insights: Serve as the primary, trusted go-to resource for the Senior Leadership Team for unbiased, fact-based analysis and recommended actions. Rapidly respond to high-priority business inquiries, consolidating complex findings into concise, executive-ready briefs that guide strategic decision-making.

Executive Presentation: Translate complex technical details and data performance trends into clear, executive-ready presentations, delivering insights with high business context.

Strategic Business Partnership: Partner with cross-functional business leaders to gather requirements, scope deliverables, and translate strategic goals into technical roadmaps.

Internal Collaboration: Partner with Analytics and Data Science teams, advising on how predictive models and advanced metrics can be effectively integrated into standard reports.

Qualifications & Skills

Experience & Education

Education: Bachelor’s degree in Mathematics, Business Analytics, Computer Science or a similar quantitative/quantitative-business field.

Experience: 5–7+ years of hands-on experience in Business Intelligence, Data Analytics, or a similar analytical field, with at least 2+ years in a leadership or people-management role.

Industry Experience: Strong preference for candidates with omnichannel retail industry experience and a solid understanding of retail performance metrics.

Technical & Governance Skills

BI Platform Governance: Proven expertise in governing and scaling enterprise-level BI platforms. MicroStrategy or Looker is highly preferred, Power BI or Tableau is an acceptable alternative.

SQL & Data Warehouse Awareness: Expert-level SQL skills for querying, data profiling, and verifying backend data structures. Strong understanding of cloud data warehouse environments (e.g., Snowflake or BigQuery) to effectively collaborate with Data Engineering teams.

Process Automation & Scripting: Familiarity with scripting languages such as Python, JavaScript (Google Apps Script), or VBA to supervise workflow automation, rapid report generation tools, or lightweight programmatic delivery systems (such as generating dynamic CSS/HTML reports).

Spreadsheet Modeling: Expert-level knowledge of Microsoft Excel and Google Sheets.

Soft Skills & Competencies

Leadership & Coaching: Proven ability to build, mentor, and inspire a technical team, encouraging professional development and keeping engagement.

Analytical Mindset & Intellectual Curiosity: Display deep intellectual curiosity, creativity, and a commitment to learning to solve critical business problems and push the boundaries of our capabilities.

Communication & Influence: Outstanding verbal and written communication skills; ability to easily explain technical BI architectures to non-technical business partners and influence strategic decisions.

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Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $117,400.00 - $194,400.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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