At Tire Rack, we believe exceptional customer service is at the heart of everything we do. We're looking for an experienced Customer Care Manager to lead and develop a high-performing team dedicated to delivering outstanding support to our customers. This leadership role is ideal for someone who is passionate about coaching others, improving processes, using data to drive decisions, and creating an exceptional customer experience. You'll oversee daily call center operations, mentor Customer Care Representatives, collaborate with cross-functional teams, and help shape the future of our customer service organization.
If you're an experienced customer service leader who thrives in a fast-paced environment and enjoys building strong teams, we'd love to hear from you.
At Tire Rack, you'll have the opportunity to lead a talented team while making a direct impact on the customer experience. We invest in our people by providing opportunities for professional growth, leadership development, and continuous learning in a collaborative and innovative environment.
If you're ready to inspire a team, improve operations, and help deliver world-class customer service, we'd love to hear from you.
Apply today and help shape the future of Customer Care at Tire Rack.
Wholesale Customer Care Manager • South Bend, IN, United States
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