Join us to pioneer user experience insights, shaping products that resonate with end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.
As an Experience Research Vice President in Personalization & Insights, you will play a pivotal role in shaping the user experience across our products and services. Specifically, your focus will be on understanding how internal users at the firm can better leverage our existing data to personalize customer experience. Leveraging your deep expertise in mixed methods research and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Experience Research Vice President-Personalization & Insights • Columbus, OH, United States
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