SOW - Eligibility Long Term Care Training

SOW - Eligibility Long Term Care Training

Hybrid: Jackson, MS

The client is seeking Blended Training Model: Combination of Instructor-Led Training (ILT), Computer-Based Training (CBT) modules, videos, scenario-based exercises/labs, job aids/decision tools (Quick Reference Guides), and knowledge assessments

Responsibilities:

Key Topics (grouped into curriculum phases):

• Foundations + Workflow (SOPs, End-to-End Workflow)
• Core Processing (Applications, Redeterminations) Pilot new training content; initial Train-the-Trainer (TTT) session.
• Complex Cases + Scenario Labs (e.g., Income Trust, COE 19, Decision Trees)
• Quality, Productivity, and Optimization Finalize curriculum; Conduct TTT session.
• Key Deliverables: Instructional Design Plan and Objectives
• ILT and CBT modules
• Scenario-based exercises and labs
• Job aids and decision tools
• Knowledge assessments
• Facilitator guides
• TTT Plan, Objectives, and Performance Matrix for Trainer Readiness Evaluation.

Technology / Technical Requirements

• Training must align with existing DOM systems (e.g., MEDS for navigation and case management).
• CBT modules and videos to be compatible with standard Learning Management Systems (LMS) platforms and utilize the Articulate product suite for development.
• CBT modules must meet SCORM (compatible to our LMS via Workday) and Section 508 accessibility standards
• No offshore/nearshore specified on-site or remote as approved.
• All deliverables (courses, modules, aids, assessments) documented and submitted for review.
• Approval criteria will be set up and coordinated with a DOM PM resource. At minimum, this will require SME, training management, and executive sponsor sign off.
• Progress reports, revised work plans as needed

Qualification: Required Vendor Experience

• Three years proven experience developing blended LTSS/Medicaid training curricula (ILT, CBT, scenario-based).
• Expertise in workflow analysis, job aids, and Medicaid operations (applications, redeterminations, and complex cases).
• References for similar projects required.

Vendor Resumes, MANDATORY

• Yes, include resumes for each required key personnel (Instructional Designers, Facilitators, PM/QA, etc.).

Security Requirements

• Compliance with all DOM and State of Mississippi security, privacy, and data handling standards (HIPAA-aligned where applicable). Vendor will be required to sign a DOM Business Associate Agreement (BAA) before any agreement is executed by both parties.

About Our Company

DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

• Paid Holidays/Paid Time Off (PTO)
• Medical/Dental Insurance Group
• Accident/Critical Illness Insurance
• Life Insurance
• 401 (K)