Manager, Business Applications Warehouse Systems

Manager, Business Applications Warehouse Systems

Our client is seeking a Manager, Business Applications Warehouse Systems to serve as the functional owner and subject matter expert for its Warehouse Management System (WMS) and related business applications. This is a highly visible individual contributor role responsible for supporting warehouse operations, maintaining application performance, troubleshooting integrations, and driving continuous process improvements. This position combines the responsibilities of a WMS Application Administrator, Business Systems Analyst, and WMS Super User. The ideal candidate will act as the primary liaison between warehouse operations, IT, business stakeholders, and third-party software vendors to ensure the stability, usability, and ongoing enhancement of the company's warehouse technology environment. The successful candidate will help reduce reliance on tribal knowledge by improving documentation, supporting an upcoming WMS platform upgrade, and partnering with cross-functional teams to optimize business processes and application performance.

Responsibilities

• Serve as the functional owner and primary administrator for the Warehouse Management System (WMS).
• Provide day-to-day application support for warehouse operations, troubleshooting system issues and ensuring business continuity.
• Partner with Operations, IT, Customer Service, Salesforce administrators, and third-party vendors to support warehouse applications and system enhancements.
• Gather business requirements and translate operational needs into functional solutions and system improvements.
• Manage and prioritize enhancement requests and application backlog in partnership with business stakeholders.
• Participate in recurring business and vendor meetings to review priorities, issues, and future enhancements.
• Support software upgrades by coordinating testing, validation, User Acceptance Testing (UAT), and production readiness activities.
• Monitor and troubleshoot integrations between the WMS, Salesforce, EDI, and other enterprise applications.
• Review system logs and assist with identifying and resolving interface or integration failures.
• Perform basic application administration, including user account maintenance, security access, and system configuration.
• Develop and maintain comprehensive documentation, including system configurations, business processes, standard operating procedures (SOPs), troubleshooting guides, and training materials.
• Train and support warehouse personnel and business users on system functionality and best practices.
• Support Electronic Data Interchange (EDI) processes by understanding warehouse transaction flows and assisting with issue resolution. Familiarity with transaction sets such as 856, 940, 944, and 945 is preferred.
• Collaborate across departments to identify opportunities for process improvements, automation, and increased operational efficiency.
• Serve as the primary functional liaison between business users and software vendors to ensure technology solutions align with operational needs.

Required Qualifications

• 5+ years of experience supporting, administering, or serving as a super user for a Warehouse Management System (WMS).
• Strong understanding of warehouse operations, including receiving, inventory management, shipping, and inventory control.
• Experience working with warehouse systems in a distribution, manufacturing, logistics, or third-party logistics (3PL) environment.
• Experience supporting business applications and working with cross-functional stakeholders.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience gathering business requirements and documenting business processes.
• Excellent communication skills with the ability to work effectively with both technical and non-technical teams.
• Experience supporting software testing, application upgrades, or system implementations.
• Working knowledge of system integrations involving WMS, ERP, Salesforce, APIs, or EDI.
• Ability to manage multiple priorities while supporting business-critical operations.

Preferred Qualifications

• Experience supporting EDI integrations and warehouse transaction processing.
• Experience creating SOPs, user guides, and technical documentation.
• Experience working in regulated manufacturing, food and beverage, supply chain, or logistics environments.
• Experience with Warehouse Management Systems (highly customized systems a huge plus).
• Exposure to Salesforce or other CRM platforms is a plus.

Education

• Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Business Administration, Logistics, or a related discipline, or an equivalent combination of education and relevant work experience.

Professional certifications related to Warehouse Management Systems, Business Analysis, Supply Chain, Salesforce, or other enterprise applications are a plus. Paladin Consulting is an EEOC employer.