Talent.com
Sumra Agency Inc - All State Insurance Company
Personal & Commercial Lines Customer Service Representative BilingualSumra Agency Inc - All State Insurance Company • Norwalk, CT, US
Personal & Commercial Lines Customer Service Representative Bilingual

Personal & Commercial Lines Customer Service Representative Bilingual

Sumra Agency Inc - All State Insurance Company • Norwalk, CT, US
16 days ago
Salary
$40,000.00 yearly
Job type
  • Full-time
Job description
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Competitive salary
  • Paid time off
  • Vision insurance
  • Signing bonus
  • Training & development

Job Description
The Personal & Commercial Lines CSR at Sumra Agency Inc - All State Insurance Company is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Our Allstate Agency has been located in Norwalk for over 25 years. Sumra agency mission is to build and grow. We will become the preferred choice for insurance products and services. We will build a strong family of agents. Our focus will be based online and our local community.



Responsibilities
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Actively solicit increases in coverage or rounding out accounts at every service contact.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.
Qualifications
  • Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor’s Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
  • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
  • Technology and Computer proficiency including agency management systems.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.

Create a job alert for this search

Personal & Commercial Lines Customer Service Representative Bilingual • Norwalk, CT, US

Similar jobs

BIA Customer Service Agent (personal lines)

Arbella InsuranceFairfield, CT, United States
Full-time

Customer Service AgentAs a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut writing over $100 mill... Show more

 • Promoted

Benefits Representative (Remote) 06810

Globe Life AIL - McQuade OrganizationDanbury, CT, United States
Remote
Full-time

Job Description If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours; with the ability to work from home, read below.WE OFFER... Show more

 • Promoted

Customer Service Representative

PSG Global SolutionsBridgeport, CT, United States
Full-time

Location:636-650 Boston Ave, Bridgeport, Connecticut 06610 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the po... Show more

 • Promoted

Customer Service Representative (Full-Time) - Afternoon Shift

XPOBridgeport, CT, United States
Full-time

What you'll need to succeed as a Customer Service Representative at XPO Minimum Qualifications:2 years of customer service experience Strong computer, typing and 10-key skills Experience with Micro... Show more

 • Promoted

Customer Service Representative

PrideStaffHauppauge, NY, United States
Full-time +1

Customer Service RepresentativeCompany:Well-established packaging companyLocation:Hauppauge, NYSalary:$50-85K/yr commensurate with experience benefitsStatus:Full-Time and Permanent Employment On-si... Show more

 • Promoted

Remote Customer Service Pro - High Earning Potential

Meron Financial AgencyDanbury, CT, United States
Remote
Full-time

A financial agency in Connecticut is seeking motivated individuals to join their team.The role offers a commission-only structure with uncapped earning potential and various opportunities for mento... Show more

 • Promoted

Customer Service Representative - Johnson Ave

WesBanco Bank, Inc.Bridgeport, CT, United States
Full-time

Summary:Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance.Charged with ensuring excellent customer serv... Show more

 • Promoted

Claims - Field Claims Representative

The Cincinnati Insurance CompaniesNorwalk, CT, United States
Full-time

Make a difference with a career in insuranceAt The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations.To put this into action, we're looking for e... Show more

 • Promoted

Arborist Sales Representative

Bartlett Tree ExpertsBethel, CT, United States
Full-time

If you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts! At Bartlett, we value a strong culture of excellence in safety, scientific resear... Show more

 • Promoted

Customer Service Representative

Resource Label Group LLCCommack, NY, United States
Full-time

Customer Service RepresentativeThe Customer Service Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic acco... Show more

 • Promoted

Customer Sales Representative (Remote)

Agent Alliance Inc.Bethpage, NY, United States
Remote
Full-time

Our representatives meet remotely with individuals who have signed up to receive supplemental benefits that help protect their families beyond what their employer covers.Their role is to consult wi... Show more

 • Promoted

Customer Service Representative

BEDOUKIAN RESEARCH INCDanbury, CT, United States
Full-time

Customer Service Representative We Offer An exciting role as Customer Service Representative in our facility located in Danbury, Connecticut.In this role you will, under general supervision, work d... Show more

 • Promoted

Customer Service Clerk

AlbertsonsNew Canaan, CT, United States
Full-time

Albertsons - - Responsibilities:Operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery; Receive payment for customer purchases and honor d... Show more

 • Promoted

Vendor Relations Representative

Global Facility Management & Construction, Inc.Melville, NY, United States
Full-time

Vendor Relations Representative.Global Facility Management - Melville, NY.Hourly Level Entry Position Type Full Time Job Shift Day Education Level Not Specified Travel Percentage None.Responsible f... Show more

 • Promoted

Bilingual (Spanish) Contact Center Specialty Service Representative - Mortgage

M&T BankBridgeport, CT, United States
Full-time

Customer Service RepresentativeServes as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events.Responds to incoming requests for inform... Show more

 • Promoted

Customer Service Representative II

Nuvance HealthNorwalk, CT, United States
Full-time

Norwalk Hospital Association PositionAt Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected, and supported.Toge... Show more

 • Promoted

Customer Service Representative

David's BridalDanbury, CT, United States
Part-time

Best Job Ever!Minimal weekday hours required (join for weekends only!)Generous Team Member discount$400 bonus for every referral hired with NO LIMIT Additional terms and conditions apply.Competitiv... Show more

 • Promoted

AT&T Account Representative

JC Mangement CollectiveDeer Park, NY, United States
Full-time

JC Management Collective is a growing provider of innovative technology and customer engagement solutions, and we're expanding our team.We are currently seeking a motivated and driven AT&T Acco... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersNorwalk, Connecticut
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

Call Center representative (Bilingual - Spanish)

Molly MaidCommack, NY, US
$17.00 hourly
Full-time +1

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule?  .As a Call Center Represe... Show more