Manager, Enterprise Learning and Development

Enterprise Learning & Development Manager

The Enterprise Learning & Development Manager is responsible for designing, delivering, and continuously evolving a comprehensive, enterprise-wide learning strategy that builds capability across all functions, going beyond the represented business unit (i.e., Fertility, Surgical, etc.). This role serves as a strategic partner to the business, enabling performance through targeted development of customer-facing, operational, and leadership skills.

This position emphasizes modern learning approaches including microlearning, AI-enabled coaching, behavioral assessments (CliftonStrengths, DiSC, etc.), and data-driven performance improvement. The role supports a broad audience including Sales, Inside Sales, Customer Service, Marketing, Operations, and Enterprise Enablement.

Responsibilities

Enterprise Learning Strategy & Execution

Design and implement enterprise-wide learning strategies aligned with business priorities and organizational capability needs

Build scalable learning ecosystems that support commercial, customer service, operational, and leadership excellence

Establish learning governance and structured learning pathways across functions

Drive a culture of continuous learning supported by measurable business impact and performance data

Create and execute needs analysis and gap assessment to anticipate and solve for historical, current, and future business needs based on quantitative and qualitative stakeholder feedback

Commercial, Customer-Facing & Service Excellence Enablement

Develop and deliver programs focused on:

- Consultative selling and value-based conversations

- Strategic account management

- Inside sales effectiveness

- Customer service excellence

Align training to improve end-to-end customer journey performance across field sales, inside sales, and service teams

Platform & Systems Enablement

Build and deliver training to increase adoption and proficiency in core business platforms, including:

- CRM systems

- Data visualization and reporting tools

- Sales enablement and customer engagement tools

Partner with business and IT teams to embed learning into system workflows and drive digital fluency across the organization

Behavioral Development

Integrate CliftonStrengths (Gallup StrengthsFinder) and DiSC frameworks

Enable leaders and managers to apply behavioral insights to improve communication, collaboration, and performance

Onboarding & Continuous Development

Build comprehensive onboarding programs across roles, including Sales, Inside Sales, Customer Service, and corporate functions

Develop ongoing upskilling and reskilling programs to support the enterprise

Create role-based learning journeys tailored to specific functions and levels

Modern Learning & Innovation

Leverage microlearning platforms to drive reinforcement and learning in the flow of work

Design blended learning experiences including live (in-person/virtual), on-demand, and asynchronous content

Continuously evaluate and implement emerging learning technologies and methodologies

Cross-Functional Partnership

Partner with Sales, Customer Service, Marketing, HR, Operations, and Enterprise Leadership to identify skill gaps and performance opportunities

Act as a consultative partner to business leaders to align learning solutions with strategic goals

Support enterprise initiatives such as transformation, system implementations, and organizational change efforts

Measurement & Impact

Establish learning objectives and define success metrics aligned to business KPIs

Track and report on learning effectiveness, adoption, and impact on performance outcomes

Use data insights to continuously optimize programs and demonstrate ROI

Core Competencies

Consultative Selling & Strategic Account Management

Customer Experience & Service Excellence

Inside Sales Effectiveness & Virtual Engagement

Platform & Digital Fluency Enablement

Executive Communication & Storytelling

Emotional Intelligence & Behavioral Frameworks (DiSC)

CliftonStrengths Application & Coaching

Change Management & Organizational Influence

Data-Driven Decision Making

Qualifications

Experience & Education

Required

Bachelor's degree required; advanced degree preferred

5-7 years experience, inclusive of 3+ years in Learning & Development, and 2+ yrs in Sales Enablement, Customer Experience, or related field

Experience supporting multiple functions (e.g., Sales, Customer Service, Operations, Corporate teams)

Strong facilitation, instructional design, and program management skills

Experience leveraging technology and AI in learning environments

Demonstrated ability to influence stakeholders across all levels of the organization

Preferred

Experience in healthcare, medical device, or highly regulated industries

Background in customer service, inside sales, or commercial roles

Experience implementing or facilitating CliftonStrengths and/or DiSC programs

Proven success driving platform adoption and digital transformation initiatives

Preferred Skills / Technical Expertise

Learning Management Systems (LMS) and Learning Experience Platforms (LXP)

Microlearning platforms (e.g., Qstream or similar)

AI-powered coaching and enablement tools

Content authoring tools (Articulate, Rise, etc.)

CRM systems (e.g., Salesforce) and analytics tools (e.g., Tableau)

Sales enablement and customer engagement platforms

Working Conditions

Remote role with a dedicated home office setup

Travel up to 50% (corporate offices, training centers, sales meetings, and field engagement)

Ability to lift up to 70 lbs of equipment or training materials

Ability to stand for extended periods (up to 4 hours) and support hands-on demonstrations

Other Skills / Competencies

Strong interpersonal and influencing skills across a matrixed organization

Ability to manage without authority and drive alignment across diverse stakeholders

Excellent planning, organization, and prioritization skills

Strong presentation and facilitation skills (virtual and in-person)

Critical thinking and problem-solving orientation

Ability to work independently while collaborating effectively across teams