Director of DevOps, Security & IT

About jrni jrni (jur·nee) makes every brand moment matter.

Our In-person Interaction Platform brings appointment scheduling, queue management, and experiential events into one solution — helping the world's leading enterprises delight customers at every step of their journey, at scale.

Millions of appointments run on jrni across five continents and 30+ languages, powering the highest-value customer engagements for retail, banking, and financial services brands.

About the role You're the person who keeps that platform fast, reliable, and secure.

As Director of DevOps, Security & IT, you'll own how jrni builds, runs, and protects its infrastructure — reporting directly to the CTO and leading three connected functions:

• DevOps & platform engineering first, then security & compliance, then IT.
• Most of your week lives in cloud infrastructure, automation, and production reliability across AWS and GCP.
• From there, you'll own the security program that keeps enterprise customers confident (ISO 27001, SOC 2), and the internal IT that keeps the company moving.
• It's a rare full-stack operational remit with real ownership, a direct line to the CTO, and room to grow as we scale.
• We'd love to hear from an automation-minded engineering leader who has run production SaaS at scale and wants to shape all three functions — not just keep the lights on.
• You don't need to tick every box.

If you meet most of what's below and you're excited about the role, apply anyway — we'd genuinely like to hear from you.

• What you'll do DevOps & platform engineering Own and optimize jrni's production cloud infrastructure (AWS, GCP) for scale, reliability, performance, and cost.
• Partner with Engineering / SRE on CI/CD, release management, and production stability.
• Lead infrastructure-as-code and automation to streamline workflows and remove toil.
• Own monitoring, alerting, and observability so issues get caught and resolved proactively.
• Implement and test disaster recovery and business continuity plans.
• Lead vulnerability management, patching, and hardening across the estate.
• Security & compliance Set the direction for jrni's Information Security program against ISO 27001 and SOC 2.
• Own and improve operational controls satisfying ISO 27001, SOC 2, GDPR, and other frameworks.
• Own jrni's AI security policy and governance standards (aligned with NIST AI RMF and ISO 42001).
• Lead AI Operations — using AI to improve efficiency while governing AI systems for privacy and security risk.
• Own security and operational incident response; run tabletop exercises; serve as incident commander for Sev-1/Sev-2 events; lead blameless post-incident reviews and track remediation to closure.
• Coordinate breach notification with Legal and the DPO where applicable.
• Maintain a risk register and lead periodic enterprise risk assessments.
• Own third-party / vendor risk management — vendor reviews, DPAs, sub-processor oversight.
• Partner with Legal and external auditors on audits, evidence collection, and certification renewals.
• Build and support a culture of security awareness, data protection, and compliance, including training.
• IT Oversee IAM across corporate (SSO, MFA, SCIM) and production (least-privilege, JIT access, break-glass), with access reviews and joiner/mover/leaver processes.
• Manage corporate IT, endpoint management, and SaaS administration.
• Improve processes for productivity, scalability, and audit readiness.
• Develop and manage the operational budget across people, technology, and vendors.
• Manage jrni's cyber insurance relationship and renewals.
• Work with Customer Success to ensure smooth service delivery and operational excellence.
• Team leadership & customer trust Build, mentor, and retain effective, engaged DevOps, security, and IT teams.
• Define clear career paths, performance objectives, and development plans.
• Foster a blameless, learning-oriented culture.
• Manage on-call rotations and keep workloads sustainable and healthy.
• Collaborate across Sales, Customer Success, Product, and Engineering.
• Own responses to customer security questionnaires (SIG, CAIQ), RFPs, and audit requests; maintain a customer-facing trust center.
• Act as security executive sponsor in enterprise sales cycles.
• Partner with Legal and Product on data residency, classification, retention/deletion, and DSAR fulfillment.
• Establish KPIs (uptime, MTTD/MTTR, audit closure, remediation SLAs, CSAT) and report to execs and the Board.
• What you'll bring Core experience Significant experience leading DevOps, platform, or infrastructure engineering for production SaaS at scale, including leading multiple teams.
• Operating production SaaS infrastructure at scale on AWS and GCP — infrastructure-as-code, CI/CD, and automation; strong cloud, network, and application security, and DevSecOps.
• Experience with SRE practices — monitoring, observability, reliability, and incident response in production SaaS.
• Leading SOC 2 Type II and ISO 27001 audits end-to-end.
• Hands-on with SIEM, EDR, vulnerability scanners, and CSPM platforms.
• Experience running corporate IT and identity (SSO, MFA, SCIM, endpoint management).
• Clear executive communication — comfortable with the Board, customers, and auditors.
• Bachelor's in CS, Engineering, or a related field — or equivalent professional experience.
• Nice to have Certifications such as AWS Solutions Architect / DevOps Engineer, Terraform Associate, CKA/CKAD (Kubernetes), CISSP, CISM, CISA, AWS Security Specialty, or ISO 27001 Lead Auditor/Implementer.
• Experience with Kubernetes and containerized workloads.
• Scaling platform, infrastructure, or InfoSec at a high-growth B2B SaaS company.
• HIPAA, PCI-DSS, or FedRAMP experience.
• AI/ML governance (NIST AI RMF, ISO 42001) and securing AI-enabled products.
• Defining and operating customer-facing trust programs.
• Why you'll love it here Own the whole stack.
• DevOps, security, and IT under one remit, with a direct line to the CTO and real decision-making from day one.
• Work at real scale.
• Infrastructure trusted by the world's leading enterprises, across five continents and 30+ languages.
• Build, don't just maintain.
• Shape platform, security, and AI governance as jrni grows — your scope grows with it.
• Fully remote (US).
• Work from anywhere in the country.
• Compensation $165,000–$185,000 + benefits. jrni is an equal opportunity employer.
• We welcome applicants of every background, identity, and experience, and evaluate candidates on merit and potential.
• If you need any adjustments or accommodations during the application or interview process, just let us know — we're happy to help.
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