Services Coordinator

Services Coordinator

Denver Metro

Founded in 1985, Boulder County AIDS Project (BCAP) provides support, advocacy, and education to individuals in our community living with or affected by HIV, and serves as a trusted outreach and information resource dedicated to preventing the further transmission of HIV. BCAP believes that employees are central to fulfilling this mission. Working with BCAP means being part of a mission-driven, collaborative team committed to delivering high-quality, client-centered services. With a focus on clients and relationship building, BCAP honors its position of public trust through a commitment to open communication, respectful and welcoming engagement, and thoughtful responsiveness to HIV, mental health, substance use, and poverty issues. A successful BCAP employee enjoys working for a collaborative, close-knit organization, is excited to use their skills and knowledge to help clients, demonstrates professional boundaries, and has a deep passion for serving their community. BCAP highly values the physical and mental health and wellbeing of staff members and offers a generous benefits package to support employee health and sustainability.

Position Summary

The Services Coordinator's primary role is to coordinate BCAP's food pantry services and front desk operations. Qualified candidates will need to demonstrate experience with providing customer service, an empathetic approach to individuals of all backgrounds, and organizational and time management skills. This position reports to the Executive Director and attends staff meetings, regular supervision, and assigned community partner meetings. This position is full-time at 40 hours per week, non-exempt, and located at the Boulder office. This position will require some evening and weekend hours, and travel throughout BCAP's service area. Bilingual Spanish and English language skills are preferred, with $50 bilingual stipend per pay period. This job description does not list the exclusive responsibilities of this position, and the Executive Director and Associate Director may assign other duties as necessary.

Duties and Responsibilities

Food Pantry Operations

Manages food pantry inventory and assists with budget spenddown

Provides food pantry shops to clients

Provides home deliveries to clients

Completes daily, weekly, and monthly cleaning in compliance with food safety regulations

Tracks data for food pantry utilization and assists with reporting

Trains, coordinates, and supervises volunteers to assist with food pantry services

Front Desk Operations

Completes opening and closing procedures of the BCAP Boulder office daily

Answers the agency door/phone, assesses guests' needs, and assists guests

Maintains indoor/outdoor common areas as appropriate for guests

Trains, coordinates, and supervises volunteers to assist with front desk and agency operations

Provides coverage for harm reduction services as needed

Required Qualifications

Minimum of associate's degree

Minimum of two years' work experience in customer service or public facing role

Experience in HIV services, public health, or community-based nonprofit work

Experience working with marginalized and disproportionately impacted communities

Familiarity with Microsoft Office Programs

Ability to work at a computer for 1-2 hours

Ability to routinely lift 30-50 lbs. and function in a physically demanding job

Access to reliable transportation

Required Competencies

Culturally reflective and responsive practices

Ability to maintain professionalism and composure

Strong written and verbal communication skills

Strong organization, time management, and problem-solving skills

Ability to manage frequent and consistent interruptions

Self-motivated work style with the ability to complete work independently and efficiently

Benefits

BCAP's 2026 Benefits Package

Generous paid time off (PTO) policy focused on employee well-being

Health insurance plan options with significant BCAP contribution

Paid vision and dental insurance

Paid life insurance and accidental death & dismemberment insurance

Paid short- and long-term disability insurance

Paid holidays (17 days)

Paid snow days

Paid parking in downtown Boulder

Flexible spending account (FSA), Section 125

Employee assistance program supporting work-life balance

Travel assistance program

Medical and non-medical leaves of absence

Workers' compensation

How to Apply

Interested candidates should email a Cover Letter and Resume to HR@bcap.org. Write "Services Coordinator" in the subject line of the email. Incomplete applications will not be considered. Employment offers are contingent upon completion of a satisfactory background check, conducted in compliance with the Colorado Change to Compete (Fair Chance Act). BCAP encourages candidates with any combination of relevant education and experience to apply. BCAP does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, marital status, or any other status protected under Colorado or federal law. BCAP is an equal opportunity employer and seeks a diverse applicant pool. BCAP is committed to providing reasonable accommodation to applicants with disabilities throughout the hiring process. For more information about BCAP's work, visit bcap.org.