Field Service Technician, SPD

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.What We OfferComprehensive health benefits (medical, dental, vision) starting on day oneAnnual BonusPaid vacation, personal days, and holidays401(k) and profit sharingTuition reimbursementEmployee wellness programA supportive, family-owned work environmentWhat You'll DoAs a Field Service Technician, you will install, maintain, and repair Skytron sterile processing equipment at customer sites, ensuring reliable performance and outstanding service for our acute care partners. In this role, you will: Install Skytron sterile processing equipment (sterilizers, ultrasonics, washers, and cart washers) according to manufacturer specificationsInspect and test malfunctioning sterile processing equipment, using appropriate test and analysis instrumentsDisassemble malfunctioning equipment, repairing or replacing defective components and electrical partsCoordinate with site personnel and external contractors to verify project site readiness for equipment installations, including: facility utility requirements, product delivery, and safe movement of materials to the designated worksiteMaintain regular, timely communications with customers and key stakeholders regarding the status of installation projects, customer issues, and equipment issuesPerform remote service and diagnostics by phone, email, and video conferencing, to resolve external customer equipment issues; initiating escalation where appropriateMaintain factory certification and proficiency on all servicing product linesGenerate revenue growth by offering solutions aligned with the service portfolioComplete service-related administrative duties in a thorough and timely manner, including: service work orders, expense reports, preventative maintenance and installation documentation, site and service documentation, and other related paperworkTravel up to 75 percent of the timeWhat You'll BringWe're looking for someone dependable, technically sharp, and comfortable working independently in the field. Success in this role requires strong communication, adaptability, and sound judgment under pressure. The ideal candidate will:Capably handle required administrative functionsVerify work to ensure accurate resultsFollow work instructions, procedures, safety guidelines, and company policiesMeet productivity standards, deadlines, and project schedulesCommunicate effectively with various levels of employees and customers, both verbally and in writingBe internally motivated and work well with minimal supervisionBe flexible in working hours, including mandatory overtime on short notice and/or weekends, as neededDevise workable solutions or consult with secondary resources to devise solutionsMaintain a good driving record and valid driver's licenseBe subject to background checks and credentialingQualificationsHave a HS Diploma or equivalent. An Associate's degree in fluid dynamics, electronics, or an equivalent combination of education and experience in an electronics-related field is strongly preferredHave previous experience and demonstrated success executing projects with defined milestonesBe able to interpret schematics and site drawings, without assistancePossess a working knowledge of hydraulic and AC/DC electrical systems, functions, and usesHave previous mechanical, diagnostic, and troubleshooting experienceUnderstand and apply pneumatic, plumbing, mechanical, and electrical theory to install, diagnose, and repair SPD equipmentPossess 3-5 years of experience working in a sterile processing environment, combined with prior technical work-related experience (Strongly Preferred)Possess 3-5 years of experience installing and/or repairing HVAC systems (Strongly Preferred)If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.