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RIT Solutions
Amazon Connect PMRIT Solutions • Chicago, IL, United States
Amazon Connect PM

Amazon Connect PM

RIT Solutions • Chicago, IL, United States
3 days ago
Job type
  • Full-time
Job description

Product Manager for Call Center Transformation

Top Skills:

  • Amazon Connect experience, (Amazon Agent Workspace exposure nice to have)
  • Contact center, telephony, or customer experience platform experience
  • Product roadmap ownership, backlog prioritization, and KPI/OKR management
  • Executive stakeholder management with strong communication and presentation skills

What They Are Looking For:

High-caliber Product Managers to support a large-scale call center transformation initiative centered around Amazon Connect, with potential exposure to Amazon Agent Workspace. These are not traditional Product Manager positions. They are looking for highly driven, high-performing professionals who can operate effectively in a complex enterprise environment, influence stakeholders at all levels, and provide strategic value beyond day-to-day product management responsibilities. This initiative is part of a larger multi-year telephony modernization program, creating potential opportunities for strong performers to support additional workstreams over time.

Key Responsibilities:

  • Define and manage product roadmaps for contact center and telephony initiatives.
  • Partner with business and technology leaders to align product strategy with organizational objectives.
  • Lead discovery efforts and prioritize product backlogs based on business value and customer needs.
  • Measure product success through KPIs, OKRs, and performance metrics.
  • Collaborate with delivery teams and stakeholders to drive successful product execution.

Qualifications:

  • 5+ years of Product Management experience.
  • Experience supporting contact center, telephony, or customer service technologies.
  • Amazon Connect experience required.
  • Strong experience with roadmap development, backlog prioritization, and stakeholder management.
  • Ability to communicate effectively with executive-level stakeholders and influence decision-making within large enterprise environments.
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Amazon Connect PM • Chicago, IL, United States

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