A rapidly growing security technology company is seeking a Customer Success Manager to deliver a white-glove onboarding experience for new clients. You'll be the primary point of contact after the sale, ensuring customers are successfully onboarded, building strong relationships, and creating an outstanding client experience from day one.
Serve as the primary point of contact for new customers from contract signing through onboarding. Guide clients through the onboarding process, ensuring a seamless and positive experience. Build trusted, long-term relationships by providing exceptional customer service. Coordinate with internal teams to keep implementations on track and ensure timely completion. Proactively communicate updates, answer questions, and resolve issues quickly. Follow up with customers after onboarding to ensure satisfaction and identify opportunities to strengthen the relationship. Attend industry trade shows and occasionally visit customer sites to build relationships and represent the company. Continuously look for ways to improve the customer experience.
2+ years of experience in Customer Success, Account Management, Relationship Management, Client Services, Project Coordination, or a similar client-facing role. Outstanding communication and relationship-building skills. Highly organized with strong attention to detail. Friendly, confident, and professional with a genuine passion for helping customers succeed. Ambitious, proactive, and comfortable working in a fast-paced environment. Comfortable working in an office setting. Willingness to travel occasionally for trade shows and customer visits.
Customer Success Manager • Brooklyn, NY, United States
We're looking for a customer-obsessed CSM to own relationships with a portfolio of 50+ law firms and clients who are using AI to transform how they work.This is a high-impact, hands-on role where y... Show more
Customer Success Manager, Corporate.Chicago; New York, New York, United States.The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making.With market int... Show more
Account Management Team Opportunity.The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients' workflows.Customer Success will b... Show more
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.As a Customer Success Manager, you'll own relationships ... Show more
You'll transform grassroots product love into thriving team and enterprise accounts.Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the... Show more
Own day-to-day relationships with capital markets teams at major investment banks, from onboarding through ongoing usage.Become a true product expert across the full breadth of the platform, and te... Show more
Customer Success Manager at Campfire.As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success.You w... Show more
BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes.Our solutions empower logistics teams to maximize efficiency and focus on mission-cr... Show more
Founded in New York and backed by top-tier venture capital firms, Plural is the AI-native operating system for enterprise infrastructure.The AI era has triggered a 10x explosion in code output, but... Show more
Cedato is the leading independent video advertising delivery and yield optimization platform, helping publishers and ad platforms maximize revenue, supply and results.We provide a suite of video so... Show more
Das Nachunternehmer-Segment von Cosuno befindet sich in einer starken Wachstumsphase.Um dieses Wachstum nachhaltig abzusichern, bauen wir eine neue Customer Success Struktur speziell fr dieses Segm... Show more
Customer Success Manager, Enterprise.At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.Our unique data and... Show more
ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions.Powered by a network of lenders and a data-driven matching engin... Show more
Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signag... Show more
Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to ... Show more
Join the Future of Commerce with Whatnot!.Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.Whether it's trading cards, fashio... Show more
Findigs is on a mission to make renting work for all of us.Renting is one of life's most critical experiences, yet the process is often slow, opaque, and unfair.We're changing that by building the ... Show more
Shield is a global startup, with offices in TLV, NYC, LDN, and LIS.We're growing and looking for another important piece of the puzzle.As a Customer Success Manager, you will act as a strategic adv... Show more
Cartful is changing the way that brands engage with their shoppers online.Using interactive shopping experiences, we build shopper confidence while delivering valuable "zero-party" data back to our... Show more
Customer Success at hx is about much more than account management.We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfol... Show more
