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Love meeting travelers from around the world and creating unforgettable guest experiences? Hostelling International USA is looking for a Guest Services Lead to join our energetic team at the Boston hostel! In this key role, you'll oversee front desk operations, support the Guest Services staff, and assist the management team to keep things running smoothly. We're looking for a proactive problem-solver who thrives on tackling challenges, taking initiative, and ensuring every guest feels welcomed and at home. If you're ready to bring your energy and leadership skills to a vibrant, international environment, we'd love to hear from you!
Position Details:
Pay: $19.80-20.35 per hour
Type: Full time, benefits eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, commuter benefits, Health Reimbursement Arrangement (HRA), Flexible Spending Accounts (FSA), 403b with company match, and more (New Hire waiting periods apply).
Perks:
Responsibilities:
Skills/Qualifications:
- 2 years of customer service and/or hospitality experience
- Strong organizational skills with the ability to handle multiple tasks and projects simultaneously
- Accurate cash handling and receipt recording
- Proficient in reservation systems or ability to quickly learn
- Effective conflict resolution skills, able to act in a crisis and escalate when necessary
- Computer literate, familiar with WINXP, MS Word, Excel, and Outlook
- Willingness to work evenings, weekends, and holidays as required
- First Aid and CPR certification preferred; training can be provided
- Ability to speak a second language is a plus
Physical Requirements:
- Regularly sit, use hands and arms
- Frequently stand, walk, talk, hear
- Occasionally climb, balance, lift/move up to 50 pounds
- Vision: close, peripheral, color, depth perception, adjust focus
- Moderate noise level
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.
If you're passionate about hospitality and creating memorable experiences, apply today to join our team!
Guest Services Lead • Boston, MA, United States
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