The Claims Specialist I will handle auto and general liability claims under general supervision and moderate exposure claims involving some litigation. The position also ensures ongoing adjudication of claims within the Company standards, industry best practices and specific client service requirements.
Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
Conducts a thorough investigation of coverage, liability and damages. Must document facts and maintain evidence to support claim resolution.
Comply with all statutory and regulatory requirements in all applicable jurisdictions.
Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.
Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
Communicates effectively with internal and external customers on claims and account issues.
Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes.
Property and Casualty licenses required. Must be obtained within 6 months of hire.
What you'll need to succeed:
Ready to take your career to the next level? We would love to hear from you.
Claims Specialist I • West Des Moines, IA, United States
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