Director of Software Engineering - Head of Platform and Software Engineering, Branch Technology

Director of Software Engineering

If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you. As a Director of Software Engineering at JPMorganChase within the Corporate Sector - Employee Platforms team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery. The Head of Platform and Software Engineering for Branch Technology owns the strategy and delivery for the software-defined platforms underpinning critical Retail Branch systems, most significantly the Software Defined Branch (SDB) platform, which serves as the control and management plane for the branch technology ecosystem at scale. Leading a small, senior engineering team, this leader will drive the continued evolution of SDB, build the next-generation Retail Event Management platform aligned to our NextGen Workspace strategy, and manage the near-term transition of several applications to business partners. Beyond delivery, central to this role is a commitment to AI-first engineering. This organization has moved past the question of whether to embed AI into the development lifecycle, that decision is made. The right candidate brings hands-on experience building AI-native systems and the leadership to make that the team's default way of working. AI is how a lean, senior team delivers at the scale this role demands.

Job responsibilities:

• Leads technology and process implementations to achieve functional technology objectives
• Accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Sets direction and governance for agentic AI-enabled engineering and SDLC/TLM automation within a technical area to drive measurable improvements in speed, quality, and operational outcomes (e.g., AI-orchestrated delivery workflows, release readiness controls, automated test modernization, and incident triage acceleration), while establishing guardrails for validation, security, resiliency, traceability, and reuse across teams.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation and support capacity unlock initiatives at scale.
• Drive the continued development of the Software Defined Branch platform.
• Build the next-generation Retail Event Management system.
• Operate with precision at enterprise scale.
• Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations
• Delivers technical solutions that can be leveraged across multiple businesses and domains
• Influences peer leaders and senior stakeholders across the business, product, and technology teams

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience developing or leading cross-functional teams of technologists
• Experience with hiring, developing, and recognizing talent
• Experience leading adoption of agentic AI-enabled engineering practices (using enterprise-authorized tools within the work environment) across teams, including defining operating expectations (human-in-the-loop validation, quality gates), measuring outcomes, and ensuring secure handling of sensitive inputs/outputs.
• Strong understanding of responsible AI use and control expectations in engineering workflows, including data sensitivity, resiliency/security implications, and governance; ability to influence leaders on safe scaling patterns and reuse.
• Demonstrated experience building and operating enterprise-scale platforms with high availability requirements
• Track record leading small, senior engineering teams in a high-ownership environment
• Hands-on experience with AI-native development - production systems with AI at the core, not as a feature
• Strong communication and alignment skills at the executive level
• Practical cloud native experience
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

Preferred qualifications, capabilities, and skills:

• Experience in financial services or a comparably regulated environment
• Familiarity with Omnissa (VMware Workspace ONE) or large-scale UEM platforms
• Background spanning both platform engineering and application delivery
• Experience leading a major platform modernization or migration

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.