Talent.com
Impruvon
Customer Success Manager – MissouriImpruvon • Baltimore, Maryland, US
Customer Success Manager – Missouri

Customer Success Manager – Missouri

Impruvon • Baltimore, Maryland, US
19 days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Description

Location: Missouri (must reside in-state) | Hybrid, remote with regular on-site travel

Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.

At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people’s lives.

About the Role

The Customer Success Manager (CSM) plays a critical role in supporting enterprise customer success at the provider and site level. Reporting directly to the Enterprise CSM, this role delivers hands-on support to drive product adoption, user satisfaction, and successful outcomes across all sites within enterprise accounts.

The CSM provides full-stack support in close geographic proximity to the assigned enterprise account and partners closely with the Enterprise CSM to ensure alignment with enterprise-wide goals and success metrics.


Key Responsibilities

Customer Implementation, Support, & Training
  • Serve as the primary point of contact for assigned accounts, coordinating software, hardware, and service support in partnership with the Tech Support team.
  • Manage customer relationships at multiple levels, including executive sponsors, program sponsors, department leads, and end user staff.
  • Lead and manage implementations, including:
    • Project management, cross-functional coordination, and communication
    • Platform configuration
    • Quality assurance (QA)
    • Go-live achievement
  • Deliver end-user training, both virtual and in-person, to drive adoption and effective use of products.
  • Provide end-user technical support, ensuring timely resolution of issues.
  • Conduct end-user office hours (on-site and/or virtual) to address questions, provide best practices, and improve the customer experience.
  • Provide basic on-site hardware troubleshooting as needed, escalating unresolved issues to Tech Support.
  • Ensure customer success outcomes including adoption, health, satisfaction, and measurable ROI.
  • Travel within Missouri, up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month).

Relationship Management
  • Build trusted relationships with provider and site-level stakeholders within assigned enterprise accounts.
  • Support provider and site-level communications in close coordination with the Enterprise CSM.
  • Participate in QBRs as needed for significant providers within enterprise accounts.
  • Collaborate with the Enterprise CSM to escalate issues, align on goals, and ensure consistent execution of enterprise-level initiatives.

Product & Program Support
  • Gather and document product feedback and development needs from providers and end users.
  • Partner with the product team and Enterprise CSM to represent provider-level needs in product development discussions.
  • Support the achievement of site-level go-live milestones and adoption targets.

Key Performance Indicators (KPIs)
  • Product adoption and usage at provider and site level
  • Net Promoter Score (NPS)
  • Go-live date achievement for assigned sites
  • Customer Health Score
  • Customer Satisfaction (CSAT)


Skills, Knowledge and Experience

  • 3-5 years of experience in customer success, account management, training, implementation, or related customer-facing role.
  • Strong communication skills with the ability to engage confidently with key stakeholders and end users.
  • Experience delivering end-user training (virtual and/or in-person) and creating training resources.
  • Technical aptitude, with the ability to troubleshoot issues and collaborate effectively with technical teams.
  • Project management skills with the ability to support multiple site-level initiatives concurrently.
  • Ability to travel within geographic proximity to Missouri enterprise accounts as needed. Up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month), is required for this role.
  • Healthcare industry experience preferred, particularly working with providers or healthcare technology solutions.


Benefits

At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:
  • Competitive compensation aligned with experience
  • 100% company-paid medical coverage (base plan)
  • Dental & vision available
  • 401(k)
  • Company-paid life, AD&D, STD & LTD insurance
  • Lifestyle Spending Account (wellness, personal use, and company swag)
  • Flexible PTO + company holidays
  • Flexible, remote-friendly work environment
  • Mission-driven work with real impact on vulnerable populations
  • Opportunity to own and grow a critical function within the company

Why Join Us

Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.

At Impruvon, we are transforming medication management and clinical workflows with intuitive, one-click solutions that simplify processes, eliminate inefficiencies, and empower care teams to do more with ease and confidence.

Designed in partnership with IDD providers, our platform automates medication administration and other clinical workflows such as treatments, minimizes errors, and strengthens compliance—ensuring safer, more effective care for the individuals who depend on it, while keeping providers aligned with regulatory requirements effortlessly.
Create a job alert for this search

Customer Success Manager – Missouri • Baltimore, Maryland, US

Similar jobs

Project Manager Business Operations (Cleared)

Blue Sky Innovative SolutionsFort George G Meade, MD, United States
Temporary

Keep the program office running.You will support Government program leadership with executive-level coordination briefings, strategic sessions, task tracking, and communications at the heart of t... Show more

 • Promoted

Alternative Delivery Pursuit Manager

S&B USA ConstructionBaltimore, MD, United States
Permanent

S&B USA, headquartered in Pittsburgh, PA, with multiple east coast regional offices is a leading infrastructure solutions company specializing in the development and construction of complex inf... Show more

 • Promoted

Configuration Manager Level 2

Markon Cooperative, Inc.Fort George G Meade, MD, United States
Full-time

Markon is seeking a Configuration Manager Level 2 to support the design, integration, testing, deployment, training, and sustainment of packet-based hardware and software systems for the Fort Meade... Show more

 • Promoted

Senior Engagement Manager, WWPS ProServe DoD Shared Delivery Tea

NavstarJessup, MD, United States
Full-time

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.The AWS Professional Services organization is a global ... Show more

 • Promoted

Knowledge Manager

ManTechFort George G Meade, MD, United States
Full-time

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies.Since 1968, we've been s... Show more

 • Promoted

MANAGER REVENUE MANAGEMENT (Remote)

McCormickHunt Valley, MD, United States
Remote
Permanent

Manager Revenue Management (Remote)HUNT VALLEY, MD, US, 21031You may know McCormick as a leader in herbs, spices, seasonings, and condiments and we're always looking for new people to bring their u... Show more

 • Promoted

Sales Performance Manager North America

PERI GmbHElkridge, MD, United States
Full-time

Sales Performance Manager North America.Posting Date: Jul 7, 2026 Location: Elkridge, MD, US, 21075 Company: PERI Formwork Systems, Inc.The Sales Performance Manager (SPM) drives sales effectivenes... Show more

 • Promoted

Customer Marketing Manager

Wolters KluwerBaltimore, MD, United States
Full-time

We are seeking a strategic and results-driven Customer Marketing Manager for our WK Health division to lead initiatives that drive customer engagement, retention, advocacy, and lifetime value.This ... Show more

 • Promoted

Sales Manager in Training

Home Genius ExteriorsPasadena, MD, United States
Full-time

Ready to Join America's Fastest-Growing Home Improvement Company?.At Home Genius Exteriors, we're not just remodeling homes we're redefining the homeowner experience! In just 6 years, we've grown ... Show more

 • Promoted

Program Manager

LeidosAnnapolis Junction, MD, United States
Full-time

Looking for an opportunity to make an impact?At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success.We empower... Show more

 • Promoted

Program Manager

Strategic Ventures Consulting GroupFort George G Meade, MD, United States
Full-time

Strategic Ventures Consulting Group (SVCG), LLC is a dynamic consulting firm specializing in technical and management solutions that address the most pressing challenges faced by government and com... Show more

 • Promoted

Customer Service Manager

Phenom PeopleTowson, MD, United States
Full-time

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Home Health office in Towson, MD.If you are looking for an exciting career opportunity in a growing industry, a... Show more

 • Promoted

Program Manager

Global Enterprise Services, LLC (GES)Fort George G Meade, MD, United States
Full-time

Location - Fort Meade, MD (On-Site) Worldwide CONUS/OCONUS support as required.Clearance Requirement - Active Top Secret (TS) Security Clearance Required TS/SCI Eligibility Preferred.Global Enterpr... Show more

 • Promoted

Product Manager

Liquid Robotics, a Boeing CompanyJessup, MD, United States
Full-time

Liquid Robotics is seeking a Product Manager to lead the development, release and sustainment of our products through the definition of roadmaps and features based on customer requirements and inte... Show more

 • Promoted

Service Delivery Manager

Ace StackBaltimore, MD, United States
Full-time

Location: Baltimore, MD FTE ONLY.Strong understanding of IT infrastructure domains:.Network and security infrastructure.Cloud platforms (Azure/AWS/GCP).Virtualization (VMware/Hyper V).Good command ... Show more

 • Promoted

Cloud Opportunity Manager

WITS, Inc.Ellicott City, MD, United States
Full-time +1

WITS, LLC is seeking a Cloud Opportunity Manager with a driving desire to contribute and grow the respective business unit within the company.Someone who is hungry for an opportunity to discover, c... Show more

 • Promoted

Senior FOIA Disclosure Product Manager

Contact Government ServicesBaltimore, MD, United States
Full-time

Senior FOIA Disclosure Product Manager.CGS is seeking a Senior FOIA Disclosure Product Manager to join our team supporting the IT mission of a large federal agency.This position will allow candidat... Show more

 • Promoted

Advanced Management Partner

CintasJessup, MD, United States
Full-time

Cintas is seeking an Advanced Management Partner to be trained and prepped for Senior Leadership roles.Each assignment prior to the role of General Manager will be hands-on and designed to teach th... Show more

 • Promoted

Configuration Manager

BCT LLCFort George G Meade, MD, United States
Full-time

Configuration Manager (CM) of Developmental and Operational Systems.A career at BCT LLC means being part of something bigger than yourself.Our success comes from the dedication of our people and th... Show more

 • Promoted

Configuration Manager (Skill Level 1-3)

Strategic AnalytixFort George G Meade, MD, United States
Full-time

Strategic Analytix (SA) is an IT engineering and management consulting firm focused on mission critical services and solutions to the Federal Government including the Department of Defense (DOD), t... Show more