Benefits:
Role Summary: The Infrastructure Program Manager leads cross-functional infrastructure initiativesfrom intake through delivery, ensuring programs are planned, governed, tracked, and communicatedeffectively across technical teams and stakeholders. This role requires strong program managementdiscipline, working knowledge of infrastructure environments, proficiency with traditional and agiledelivery frameworks, and the ability to use Jira, project management software, AI, and automation toimprove PMO execution and reporting.Role Type Program Manager supporting Infrastructure & OperationsExperience Requirement 12+ years of program management experienceCertification Requirement PMP certification requiredDelivery Environment Traditional, agile, and hybrid delivery frameworksCore Responsibilities Lead infrastructure programs and initiatives across planning, execution, risk management,dependency tracking, and stakeholder communications. Translate infrastructure needs into actionable program plans, milestones, Jira workstreams, deliveryroadmaps, and executive-ready status updates. Coordinate across infrastructure engineering, operations, cloud, network, security, application,vendor, and business teams to drive alignment and timely delivery. Apply traditional, agile, and hybrid delivery practices based on program complexity, team maturity,and operating model needs. Maintain governance artifacts including charters, RAID logs, decision logs, dependency trackers,financial/resource updates, and program dashboards. Use AI and automation to streamline PMO activities such as meeting summaries, status reporting,action-item tracking, risk identification, backlog hygiene, and portfolio insights. Identify delivery risks, resource constraints, timeline impacts, and escalation needs early, with clearrecommendations and action plans. Support continuous improvement of PMO processes, templates, reporting cadences, and operationalprogram management standards.Required Qualifications PMP certification is required. 8+ years of program management experience, preferably supporting infrastructure, hosting, cloud,data center, network, workplace technology, or IT operations programs. Demonstrated experience leading complex, cross-functional programs with multiple workstreams,dependencies, risks, and senior stakeholder visibility.Updated for infrastructure program management focus
Working knowledge of traditional waterfall, agile, and hybrid delivery frameworks, including how totailor practices for infrastructure delivery. Proficiency with Jira and other project or portfolio management software for backlog tracking,roadmap planning, milestone management, reporting, and team coordination. Strong communication skills with the ability to convert technical details into concise businessupdates, decisions, and executive summaries. Experience using AI-enabled tools or automation to improve PMO productivity, reporting quality,meeting effectiveness, and operational follow-through.Preferred Skills Familiarity with infrastructure terminology, server environments, cloud platforms, changemanagement, service management, and operational readiness practices. Experience building repeatable PMO templates, dashboards, governance routines, and portfoliomanagement processes. Ability to facilitate working sessions, backlog reviews, dependency discussions, steering updates, andpost-implementation lessons learned. Comfort partnering with technical teams while maintaining sufficient business-level communicationfor leadership audiences.Success Profile Brings structured program leadership to infrastructure work without overburdening technical teamswith unnecessary process. Creates transparency through clear plans, accurate status reporting, practical risk management, andtimely escalation. Uses modern PMO practices, including AI and automation, to improve speed, consistency, anddecision quality.
This is a remote position.
Program Manager • Philadelphia, PA, US
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