UX Project Manager, Education

UX Project Manager, Education

The UX Project Manager, Education will help the Division of Education improve how surgeons, learners, members, and internal stakeholders access and engage with digital education experiences across ACS platforms. This role is responsible for bringing structure to complex and sometimes ambiguous digital experience needs. The individual will work consultatively with Division of Education teams, IT, Integrated Communications, and other stakeholders to understand user needs, map current-state experiences, define requirements, identify friction points, and guide cross-functional work from discovery through implementation.

This is not primarily a content publishing, instructional design, visual design, or platform administration role. The successful candidate will combine UX-informed thinking, project management discipline, stakeholder facilitation, and strong requirements definition to help teams create clearer, more usable, and more integrated digital experiences.

This exempt position will report to the Senior Manager, Digital Integration and Transformation in the Division of Education. It is based in the ACS Chicago office and is a hybrid role: 3 days per week in the office / 2 days per week remote

The anticipated salary range for this position is $92,000 - $110,000, commensurate with related experience.

Key Responsibilities

• Digital Experience Discovery and Strategy
• Requirements Definition and Project Delivery
• Digital Platform and Experience Improvement
• Stakeholder Consultation and Change Management

Required Education and/or Experience

• Bachelor's degree in user experience, human-computer interaction, digital strategy, communications, information systems, business, project management, or a related field preferred. Equivalent professional experience may be considered in place of specific educational credentials.
• At least 3 to 5 years of experience leading cross-functional digital initiatives and coordinating solutions from discovery through implementation.
• Demonstrated ability to translate complex or ambiguous business and user needs into clear requirements, workflows, user stories, project plans, and implementation recommendations.
• Experience coordinating business stakeholders, technical and communications teams, vendors, and subject matter experts to advance shared goals and deliver effective solutions.
• Experience evaluating and improving user-facing digital experiences, such as websites, portals, learning platforms, registration processes, digital services, or ecommerce and purchase flows.
• Familiarity with user experience research and service design methods, including stakeholder and user interviews, journey mapping, usability testing, workflow analysis, and synthesis of user feedback.
• Experience working with enterprise platforms such as CMS, CRM, LMS, AMS, analytics, ticketing, or similar systems preferred. The ability to understand user and business needs and coordinate solutions across teams is more important than expertise in any specific platform.
• Experience in associations, professional societies, healthcare, education, medical education, or other member-serving organizations preferred.

Knowledge, Skills, and Abilities

• Strong project management, analytical, and problem-solving skills, including the ability to manage timelines, risks, dependencies, decisions, and multiple concurrent priorities.
• Ability to create structure and maintain progress in environments with incomplete information, unclear ownership, or competing stakeholder needs.
• Strong facilitation and stakeholder management skills, with the judgment to reconcile differing perspectives, seek input, escalate concerns, and recommend a path forward.
• Working knowledge of user-centered design principles, including usability, accessibility, information architecture, content organization, and user experience best practices.
• Excellent written and verbal communication skills, including the ability to prepare clear requirements, documentation, summaries, recommendations, and stakeholder communications.
• High attention to detail, with the ability to balance strategic and operational responsibilities and connect day-to-day execution to broader user experience and organizational goals.

Comprehensive Benefits

• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medicalcomprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.