Security Supervisor - West Campus

Security Supervisor - West Campus

GENERAL SUMMARY:

This position is responsible for supervising the activities of the hospital security officers on Bryan East and West campuses, to include oversight of hospital security operations, direct supervision and on-the job training of hospital security officers and shift leads, and ensuring full coverage of posts on their assigned campus. This role will identify and report incidents, direct and monitor performance of hospital security officers in a friendly and professional manner, and ensure the safety of patients, visitors, staff, and providers.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

3. Participates in and/or leads meetings, committees, strategic planning and lean projects as assigned.

4. Provides positive, proactive leadership by example.

5. Assist in the training of hospital security officers and review post orders.

6. Ensure proper staffing between different assigned shifts.

7. Observe and remain vigilant for signs of crime, disorder, hazard, and unusual activity.

8. Responds to calls for a variety of services to include but not limited to: escorts, property pickup, disturbances, and security/medical assist calls.

9. Serve as a point of escalation for Hospital Security staff as it pertains to verbally and physically de-escalating individuals, as needed; direct persons causing a disturbance to exit the property in a calm and respectful manner.

10. *Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating of staff.

11. Performs other related projects and duties as assigned.

Essential Job functions are marked with an asterisk “*”.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Maintains competency as required for the department including but not limited to age-specific competencies relative to growth and developmental needs, annual skill competency verification and mandatory education and competencies.

2. Knowledge of computer hardware equipment and software applications relevant to work functions.

3. Knowledge of all medical center facilities and services, locations and assigned personnel.

4. Knowledge of computer hardware equipment and software applications relevant to work functions and ability to operate a computer.

5. Knowledge of organizational and human resource management standards and practices.

6. Knowledge of management and leadership principles and practices.

7. Skill in conflict diffusion and resolution.

8. Ability to make operational and management decisions in response to changing conditions.

9. Ability to communicate effectively both verbally and in writing.

10. Ability to perform crucial conversations with desired outcomes.

11. Ability to establish and maintain effective working relationships with all levels of the general public, community, retail and service providers, medical center personnel, medical staff, volunteers and ancillary departments including diverse patient populations.

12. Ability to problem solve and engage independent critical thinking skills.

13. Ability to maintain confidentiality relevant to sensitive information.

14. Ability to prioritize work demands and work with minimal supervision.

15. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Bachelor's degree in Criminal Justice or another related field; or an equivalent combination of education and/or experience required. Two (2) years of leadership experience in a healthcare or other related security setting required.

OTHER CREDENTIALS / CERTIFICATIONS:

Completion of Management of Assaultive Behaviors training within six (6) months of hire.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) – Characterized as light work requiring exertion up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

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